shared services AssistantPCCW

Primary Functions:
To perform proactive back office support to PCCW Solutions offices in HK and ASEAN.
To complete end-to-end requirements for Business Operations Project Governance in accordance with company policies and bounded by SLA's and KPI's.
Key Responsibilities:
Ensure accuracy and timely processing of requests and other tasks under PCCW Solutions Project Governance team.
End to end Project Governance and Support
Business Case
Project Financial Plan
Project Work Order Closing
Others
Support for internal systems used by project
Project Status Report (Red, Amber, Green System)
Business Process and Information Management Portal
Enterprise Knowledge Portal (EKP) workflows
Internal Reporting Requirements (Project KPI, Internal KPI's, etc)
Always monitor email inboxes or request queues ensuring all request/s assigned are acknowledged, prioritized and processed accordingly
Proactively collaborate with Business Operations counterparts for new task and deliverables including alignment of processes.
Create and update process documents for the team as needed
Ensure clear and timely escalation of issues to make sure they are resolved promptly in accordance with Service Level Agreements
Identify opportunities for continuous improvement of the services provided
Perform other duties and responsibilities within the Shared Services Centre as required from time to time
Governance
Ensure compliance with all PCCW policies and procedures
Provide continuous feedback to the Shared Services Admin Lead, including positive confirmations on matters relating to compliance with company policies and procedures
Ensure a cooperative and open knowledge sharing relationship is developed and maintained with other teams and departments
Personal Competencies:
Degree holder in Business Management/Administration or equivalent related experience
Good understanding on project financials
Ability to work with financial information. Solid understanding and working experience in applying finance principles or concepts, data gathering, analysis and reporting.
Ability to work with multi-cultural environment
Ability to learn new process and systems
Good analytical skills with a proactive mindset
Self-initiator with improvement-oriented mindset to help establish new/improve current processes and tools
Ability to manage a variety and high volume of requests ensuring these are seen through to completion and prioritize requests and tasks
Good verbal and written English communication skills for communicating with senior management and project managers
Good time management
Mature, fast-paced and detailed oriented
Strong quantitative and analytical skills
A team player with good analytical, problem solving and interpersonal skills
Customer oriented, Result-oriented, self-motivated and able to work independently
Positive attitude, fast-learning, energetic, able to perform in challenging environment
Good interpersonal skills in building positive working relationships with diverse teams. Ability to influence, educate and collaborate to effectively achieve harmonious results.
Software Skills
Good knowledge in Microsoft Office applications, in particular Microsoft Excel.
Advanced Excel and PowerPoint knowledge; ability to work with macros, pivot tables and formulas
PCCW uses the following software/applications throughout its offices and staff are expected to be able to achieve or maintain a high level of skill in the use of the following software:
Enterprise Knowledge Portal (EKP)
Remedy
Referral Bonus Amount
400 USD
Referral Bonus Payment
The Referral Bonus will be paid to the referrer through payroll in the following month after the referee has satisfactory fulfilled the requirements as stipulated in the Group Staff Referral Program - Scheme Paper
The referral bonus payment will be issued in 2 phases
- 50% bonus will be paid after the referee has completed the company's service for 3 months
- 50% bonus will be paid after the referee has completed the company's service for 6 months
Application and Contacts for Enquiries
Kristine Damot
Email:
Ref ID: 21622
Location:
Pasig, 00, PH
Business Unit: PCCW Solutions
Full Time/ Part Time: Full Time
Job Function: Administration
Featured Job Category::
PCCW

Pasig City, Metro Manila
Permanent
Full-time