services Technician srInsight Enterprises

SPECIFIC ACCOUNTABILITES
Provide remote support to users with Windows, MacOS laptops as well as Apple iOS and Android phones
Remote support to users as needed
Hardware Supported: Multiple vendor windows laptops, Apple Macbook, Apple iPhones/iPads, Network edge devices (wireless routers - multiple vendors)
Required Skills:
Candidate must possess experience supporting Large Enterprise environments spanning Microsoft Windows, Mac OS, and network connectivity devices (Edge Routers).
Candidate must have proven problem determination skills as well as superior customer service skills
Technical expertise in multiple areas, with a wide understanding of desktop and networking protocols and concepts
Planning, prioritization, and organizing skills
Drive for continuous learning, results orientation, and teamwork for the ultimate success of our customers
Ability to drive change through innovation & process improvement
Crisis management skills
Act as a focal point for desktop and network edge problem resolution.
Build client relations (e.g., establish productive and reciprocal relationships with Insight Team, Customers, Partners and other stakeholders)
Professional & concise communication (written & verbal)
Qualifications:
Minimum High School Diploma required
3 to 5 years desktop support experience operating in an enterprise environment
Knowledge of Window OS, MacOS, and Apple iOS
Proficiency in Microsoft O365 aplications and an aptitude to learn new software applications
Proficiency in network edge device configuration
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
Insight Enterprises

Pasig City, Metro Manila
Permanent
Full-time