Servicenow systems admin, srStefanini

Details:
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini.
TIN is applicable for applicants with work experience only.
Immediately submit your required documents to our Recruitment Team when advised.
Job Requirements
Details:
What Will You Do?
Position is responsible for automating routine tasks such as the identification/development of ServiceNow. Investigating client needs and developing a plan or proposal for delivery of the project. Maintaining documentation associated with application administration and configuration. Requires in-depth knowledge and experience. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience. Networks with senior internal and external personnel in own area of expertise.
Automating routine tasks through ServiceNow including design, creation, and administration of key components such as forms, workflows, catalog items, metrics, service level agreements, reports, and dashboards.
Collecting and compiling reporting and metrics approaches from multiple clients and proposing new innovations to manage more efficiently.
Combining business knowledge and analytic insight with programming skills to develop applications to meet specific business requirements.
Utilizing predefined release and change management processes.
Contributing to continuous improvement of processes, standards, policies, working methods, and tools.
Creating and modifying ServiceNow tables and/or views as necessary.
Delivering a positive and value-adding experience to clients in every interaction.
Developing and documenting best practice approaches and reusable assets.
Developing and managing scripts, user interface, CMS portals, and other ServiceNow platform customizations.
Engaging with customers to collect data, advise customers, develop solutions, and advise customers to ServiceNow solutions.
Loading, transforming, and maintaining data interfaces between ServiceNow and other systems.
Monitoring logs, performance, and overall health of ServiceNow instances.
Ensuring that all responsibilities are complete on time and within budget.
Utilizing established coding and quality standards.
Researching industry technical trends and new development to maintain current skills and remain current with industry standards.
Researching and deploying new releases, applications, and enhancements into the ServiceNow environment.
Responding to and addressing customer issues and inquiries in a timely fashion.
Writing and maintaining up-to-date documentation related to application administration and configuration.
Participating in presales activities such as RFP responses, solution design, and work estimation.
What You Need To Succeed?
Must have at least more than (4) years of ServiceNow administration and development experience in a BPO/ITO work environment.
Preferably, with ServiceNow, Implementation and Developer Certification.
Solid knowledge on integration of multiple ServiceNow modules, preferred.
CMDB and Configuration Management acumen, a strong advantage.
Professional experience on implementation of ServiceNow integrations and techniques; Project Management.
Experience working in an agile environment, implementing ServiceNow upgrades and patches, preferred.
Amenable to work on flexible schedule.
Work-From-Home ready.
Excellent English communication skills.
Stefanini

Pasay City, Metro Manila
Permanent
Full-time