servicenow DeveloperArup

A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms and skills.
Role
We've got an exciting opportunity for a junior developer to work on our ServiceNow platform. You'll work closely with our existing service management teams to enhance our digital experiences through process automation, analytics, and integrated services. This is a great opportunity for someone interested in how people, processes, and technology work together to face exciting challenges.
"Throughout my career I've always wanted to work for companies that provide opportunities, listen to and value their employees. Arup has made me feel very valued and supported from day one. Working with colleagues from around the world has really helped me grow professionally and personally."
Alberto, London
You should apply if:
You are passionate about optimising service delivery
You value career progression and learning new things
You want to be part of an ambitious team where you can influence ideas and improvements
The responsibilities of this role include:
Carry out analysis to support the design of processes and practices and work with client groups to capture unmet needs
Run testing of system configuration within supporting technologies such as ServiceNow
Support the implementation of application patches and upgrades to supporting tools where relevant
Review and contribute to documentation relevant to services e.g. design, service transition to support, standard operating procedures
Recommend continuous improvements to processes and ways of working based on process improvement feedback from client groups
Acquire, report and document quality service metrics as required to support and highlight operational stability across the relevant service groups
Assess opportunities for efficiency and improvements in service quality
Prepare reports and operational dashboards showing service metrics (lagging and leading) to demonstrate service performance
Research and evaluate emerging technologies and automation in the customer services domain
Ensure that all operational services and all services being prepared for operational running are recorded within the service catalogue.
Continuing your personal development and career growth with support from our experienced members, learning platforms and partners
Requirements and skills
Essential Skills and Knowledge
Fluent English written/verbal communication skills with both non-technical and technical audiences, including contributing to reports and other documentation.
Able to operate support and develop process management tools
Experience designing scripts and configuring solutions to support service tooling
At least two year's experience service management tooling development (preferably ServiceNow)
2 years' experience in relevant customer services roles (e.g. change management, service operations, service transition)
Some experience writing software, ideally in JavaScript
Strong analytical and technical skills
Some experience working within an agile development team
An understanding of relational databases and concepts
Requirements capture and analysis experience
Desirable:
Experience developing service management platforms including IT service management, customer service management, governance, risk and compliance and IT business management
Mature and improve process configurations
Awareness/appreciation of monitoring systems awareness (e.g. New Relic, Splunk)
Interest in DevOps, learning about systems thinking, feedback loops, and continuous improvement
Required Behaviours:
Passion for diversity, recognizing the innovation and competitive edge that comes from a diverse highly skilled team where equal opportunities are truly valued
High energy, motivated, open-minded and willing to embrace innovation and new technology
Able to work under limited supervision within your defined areas of responsibility
Responsible for teaching others how to do things, such as how to make a change to a configuration or how to test something in ServiceNow
Great interpersonal skills, including teamwork, collaboration and facilitation
Shared appreciation of Arup's values and desire to shape a better world
Please don't be discouraged if you don't meet every point above - if you meet most and are strongly motivated by the role and willing to learn, we are still interested in hearing from you.
Education:
ITIL certification in service management foundation level (or related equivalent qualification) is desirable but not essential
About Arup
The people at Arup are driven to find a better way and to deliver better solutions for our clients.
We welcome applications from a diverse group of people, including those who are seeking flexible working, have accessibility needs, want to bring their whole selves to work, and can enrich our workforce with cultural diversity.
We offer a competitive remuneration package commensurate with qualifications and experience to the right candidate including a global profit share scheme, excellent staff benefits and long-term career development opportunities.
We've always been a purpose-led organisation. we are here to support each other, to do our best work possible and make our own special contribution. We're here to shape a better world, and for us 'better' is all about creating a more sustainable future for the world.
If you are interested in helping us shape a better world, please click "Apply Now" to submit your online application.
No agencies please
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Arup

Manila City, Metro Manila
Permanent
Full-time