Service transition leadNGA Human Resources

Overall objective of the Role
The Role of the Service Transition Lead is the oversight of large-scale transitions to Operations activities in collaboration with the Regional Transition Managers. This position ensures that projects are completed within defined scope, quality, time and budget.
The Service Transition Lead is the main representative for Operational Readiness supporting pre-sales pricing models, project resourcing, client-interactions, standardization of transition tools, and effective internal and external communication to all stakeholders in the transition functional areas.
Main Responsibilities
Delivery Key responsibilities:
Direct and plan the work, objectives and resource models for transition to Operations activities
Work with Sales and Finance for Cost Budgets related to transition activities for new client deals
Provide feedback to Global Standards (PIM) team on recommended additions/improvements to the global standards as identified during the life of the project.
Participate in implementation meetings (client-facing and internal) as appropriate to ensure operations activities are completed
Work with the Resource Manager to allocate Regional transition managers to new transitions
Manage team members within your team, relating to objective settings, coaching, performance assessments, career aspirations and assignment of tasks
Track and report progress (dashboards) to key stakeholders
Assess and proactively communicate risk, which may have impacts to the business.
Ensure Operational Readiness Deliverables and Activities are delivered within upon agreed milestones and budget
Drive Lessons Learned from each transition to ensure continuous improvement to standard methodology and toolset
Monitor delivery of transition within agreed scope, quality, time and budget
Communication to relevant stakeholders
Successful transition to operations for Enterprise projects
Undertake business process reviews as required and to have the skills to analyse processes and map them to NGA standards.
To solution problem resolution in the event that a challenge arises during transition to ensure that delivery is on time and within budget
Deliver presentations internally and externally to engage with stakeholders and as part of the transition process
Main Accountabilities
To ensure that you and the team are efficient and deliver high performance at all times a
To have excellent interpersonal and communications skills and to develop and maintain strategic relationships
To ensure that you and the team have commercial acumen and awareness of the NGA commercial standards
To ensure that you and the team are committed to client satisfaction both internally within NGA and externally to third parties
Commitment to personal development as part of continuous improvement initiatives and career development
To be able to work independently with initiative or as part of a team to deliver outcomes
To develop, coach and mentor colleagues to ensure that they have the skills and knowledge to undertake their role effectively
To be a change agent promoting change and continuous improvement
To negotiate and influence revenue generation through the change control process and when participating in the sales process
To understand the services delivered by NGA in detail and to be able to apply the knowledge to the transitions that are delivered.
NGA Human Resources

Manila City, Metro Manila
Permanent
Full-time