service & telemetry manager (on Duty Manager / service manager)eTeam Workforce Pte Ltd

Job Description :Service & Telemetry Manager (On Duty Manager / Service Manager)PHP 120,000ROLES AND RESPONSIBILITIES Knowledge in cloud computing, mobile wallet technology and industry best practices. Learn and understand the relationships of a Job Description : Service & Telemetry Manager (On Duty Manager / Service Manager) PHP 120,000 ROLES AND RESPONSIBILITIES Knowledge in cloud computing, mobile wallet technology and industry best practices. Learn and understand the relationships of applications, systems, infrastructure, and other technologies. This includes bottleneck identification and fail-over design. Responsible for the design and landing of various types of business operations and maintenance solutions, including but not limited to: online issue/incident management, full-dimensional full link monitoring and management, online production change management, failure disaster management, major event management and stability culture construction. Interacts with various teams of the SDLC (Software Development Life Cycle) phases in determining and fixing root cause of the issue in a timely manner. Works in shifting schedule that changes every month From time to time willing to be sent to China for 1 to 2 weeks for training and skill building Can understand and converse in Mandarin (plus factor, not required) More than 1 year of experience in DevOps functions (Java, MySQL, Apache/Nginx platforms) JOB DESCRIPTION More than 2 years of relevant work experience in the Internet industry, with in-depth understanding of one or more of the following areas: application development (SDLC), operation and maintenance, service monitoring Have practical experience in the maintenance of business operations, such as service optimization and improvement for a cloud-based application system. Have clear problem analysis skills and be able to come up with creative solutions, have good communication with fellow tech and business colleagues, as well as a sense of teamwork. Good communication skills, ability to influence others to get results, optimism, fast learning ability. Provide weekly report to MTC management committee for the top service issues drivers on Alipay cloud platform, MuleSoft platform, and Kubernetes platform. Can handle work pressure and multiple tasks in parallel Works in shifting schedule that changes every month Direct handling of service issue troubleshooting and fix under Alipay cloud platform, MuleSoft platform, and Kubernetes platform (1 to 2 years). SKILLS, QUALIFICATIONS, AND COMPETENCIES Have good SDLC experience. Have ITIL knowledge and experience and can think systematically on service issues and downtime. Strong background in the following IT languages and tools: Open source technology stacks which include Linux (Ubuntu/Red hat), MySQL and Java Java certification is an advantage Application development on Apache / Nginx Web Service Knowledge and use of Incident Management Tools (ServiceNow, Jira, and other in-house tools) More than 2 years of experience on A+ platform, MuleSoft platform, and Kubernetes platform is an advantage but not required TRAINING- A+ platform and applications used by GCash KPI - Must have solved a minimum 2 potential P1 and P2 cases reduced to lower severity levels per analysis of logs and system behavior within 1 to 2 hours of issue alert
Monster

Philippines
Permanent
Full-time