service Technical Support Engineer (npdi) - thermal / coolingVertiv

Job Description:Join a High-Performance Culture That Drives Innovation and ExcellenceAt Vertiv, we don't just hire talent-we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology-and we need bold, high-performing individuals like YOU to take us to the next level.Why Vertiv?
High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
Leadership Without Limits: Leadership at Vertiv goes beyond just titles-it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Vertiv is hiring a Service Technical Support Engineer to support our rapid business expansion, we are creating a high-impact position focused on embedding service readiness into the New Product Development and Introduction (NPDI) process across our Power and Thermal product portfolios - including UPS, STS, Batteries, Switchgear, Busway, CRAC units, chillers, and liquid cooling systems.ROLE OVERVIEW:This role is ideal for a hands-on engineer who can proactively identify service gaps, drive cross-functional coordination, and build repeatable, scalable processes that ensure all products are launch-ready from a service perspective. You will play a key role in closing the loop between engineering and service - improving maintainability, documentation, spare parts planning, and long-term field support for mission-critical infrastructure.Key Responsibilities:NPDI Responsibility
Attend NPDI meetings outside standard hours.
Assign appropriate Tech Support SMEs as technical advisors for each NPDI process.
Document meeting minutes and track key deliverables across phase gates.
Identify and escalate risks that may impact gate sign-off.
Evaluate serviceability risks and opportunities at early product development stage.
Spare parts list creation and entry in the system.
Develop and recommend spare crash kits.
Draft maintenance Scope of Work documents and review user manuals and procedures
Drive and maintain a Service Readiness Checklist that becomes an NPDI gate requirement
Maintain R&D contact records and serve as a conduit for escalations.
Support technical documentation
Get field feedback from product installation, testing and commissioning for evaluation and improvement
EOL Responsibilities
Coordinate end-of-life (EOL) processing.
Draft and distribute EOL communications.
Identify SKUs being retired and build contact lists.
Create spare parts lists for EOL.
Develop crash kits to support EOSL inventory clearance.
Monitor spares consumption and flag risks during EOL.
Track install base and recommend stock reallocation to high-demand regions.
Required Skills & Experience
Bachelor's degree in Mechanical or Electromechanical Engineering (or related discipline).
3+ years experience in product development, field service engineering, or technical support - ideally in Mechanical or Industrial equipment.
Solid understanding of NPDI or NPI process, particularly from serviceability and lifecycle management perspective.
Strong collaboration and communication skills to work across departments and regions.
Experience with technical documentation, service manuals, and BOM structuring.
Familiarity with tools like SolidWorks, AutoCAD, Windchill, or SAP a plus.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Think Big and Execute
Act With Urgency
Own It
Drive Continuous Improvement
Promote Transparent and Open Communication
Learn and Seek Out Development
Foster a Customer-First Mindset
Lead by Example
Vertiv

Mandaluyong City, Metro Manila
Permanent
Full-time