service Supervisor (automotive/garage equipment)JM INTERNATIONAL INC

Job Description
Received customer inquiry pertaining to service status, warranty claims and coordinate it to service coordinator for documentation on daily basis
Trained newly assigned technician in repairing and troubleshooting including installation for all machines and quipment related to Automotive equipment
Monitor and Oversees Service Orders that need quotation, for approval and completed jobs on daily basis
Submission of compelted jobs thru ERp system for client approval prior to invoicing
Support Technician to their Tools, PPE's and other items required in servicing
Provide necessary documents for equipment handover during project completion
Monitor all cash/cheque and credit invoicing for all completed service orders on weekly basis
Regular follow up for payment collections
Support technician for all warranty claims in terms of approval and documentation
Make proper planning of service orders for equipment periodic preventeive maintenance and breakdowns services
Set schedule for breakdown and periodic preventive maintenance
Support Technician in major repair and troubleshooting of equipment
Provide all necessary tools and equipment to technician in repairing the equipment
Monitor and Oversees Daily Accomplishment of service activities
Make follow up to all customer for their pending payments
Coordinate with Parts Coordinator regarding spare parts request, quotation, and warranty claims
Coordinate to all salesman regarding customer complain and other issues and provide necessary and effective solutions
Maintain the AMC operations in high level and continuos growth in operation
Monitor technician's attendance rate of the team and overtime filing
Qualifications:
A minimum of 7 year(s) of working experience is required.
Candidates must be a Bachelor's / College Degree holder in Others or similar fields.
Male applicants are preferred for this role.
Supervise the activities of the AMC Technician
Additional Information:
Advantage of having Drivers license
Sound knowledge of service center procedures
Excellent diagnostic skills
Proficient computer skills, excellent written and verbal communication skills
Principal / Employer
QTC - Qatar Trading Company
Principal / Employer Address
Doha Qatar
POEA Registration / Accreditation No.
10223670
Placement Fee
This job has no placement fee.