service operations Internship/ojt (service support)Converge ICT Solutions Inc.,

This Internship Program aims to provide an opportunity for the student to be guided in
learning outside the confines of the classroom.
At the end of the internship program, the students are expected to:
a. use the knowledge, skills, and abilities gained from their core and major courses
in a work setting;
b. foster positive working relationships with colleagues, supervisors, and other
stakeholders;
c. reflect on their career and self-development goals
TASKS:
Network Troubleshooting
Identify, diagnose, and solve customer reported issues - attend on level 1 issues and provide support to field engineers on circuit status verification post-restoration, proactive monitoring
Customer Support
Improve people handling/engagement skills and develop effective professional communication skills - assist in customer callouts for pending tickets
Base of Assignment: Reliance Center, 99 E. Rodriguez Jr. Avenue, Ugong, Pasig City
Summary of role requirements:
Looking for candidates available to work on weekdays
No experience required for this role
Working rights required for this role