Service EngineerCHEMOSCIENCE PHILS. INC.

Chemoscience Phils. Inc, part of Chemopharm Group is a private equity backed leading distributor of laboratory technology and healthcare products in South East Asia. Headquartered in Malaysia, the Group has presence across the region in Singapore, Thailand, Indonesia and the Philippines. The Group is embarking on an aggressive expansion plan and is looking for an energetic and motivated individual to join the team as a Service Engineer.
You will play an important role to:
Perform QC inspections on equipment for any physical damages or technical issues
Perform installations or commissions on the equipment at customers' site
Training customers on the operation and user-level maintenance of the equipment
Troubleshoot problems, take corrective actions and complete repairs including testing of the systems according to time frame set by the management
Prepare timely and accurate external and internal professional reports for the management and customers
Ensure no back-log of service repairs/ faulty units returned by customers
Update company's Service CRM database according to time frame set by the management.
Report on current issues or feedbacks received from customer to management
Discuss and participate with team members on service delivery improvements
Continuously increase product knowledge and improve repair turnaround time
To be successful in this role, you would require:
Degree in Electronics / Mechatronics, Biomedical Engineering or relevant engineering discipline.
2 - 3 year(s) of experience in a similar role is preferable
Is result oriented, a team player, self-motivated and willing to learn and adapt.
Prior experience in handling government tenders is preferred
Experience in general analytical & life-science instrumentation
Willing to travel extensively within the Philippines
Preferably possess own transportation