Service EngineerHighpoint Services Network Philippines Inc

Job description:
Responsible for resolving filtered tickets or escalating issues relating to hardware, software, and other computer-related issues exhausting all possible means through parts replacement and/or buffer unit issuance forwarded by Service Desk Specialists via Service Desk systems.
As a Service Engineer, you are tasked with the responsibility to resolve and close issue tickets for client users. To diagnose, troubleshoot, resolve, and report issues and faults relating to the incidents.
Provide prompt actions and use troubleshooting skills to resolve the incident within our SLA.
Experience:
Customer Service: 1 year (Preferred)
Education:
Bachelor's (Preferred)