Service Engineer (with refrigeration background)Esco Philippines Inc.

JOB DESCRIPTION
URGENT HIRING!
We are looking for Biomedical Engineer with a background in refrigeration and can start with us asap.
Responsibilities:
Field service support for Esco products
Handle all breakdown calls in the earliest response time
Ensure a high level of customer satisfaction and effectively manage customer expectations
Prepares monthly reports to present the overall performance of the service and technical application management
Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.
Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.
Maintain online service documentation on the Esco distributor intranet
Perform troubleshooting, commissioning, certification of units promoted
Provides effective teamwork, building a strong relationship with customer contacts
Carry out hands-on training for field service organizations internationally > 20% travel
The Ideal Candidate Would Possess:
Degree in Engineering
With at least one (1) year of working experience in laboratory equipment repair and troubleshooting
Good command of spoken and written English
Good analytical and problem-solving skills
Willing to travel locally and abroad
With a Driver’s License and experience in driving both automatic and manual vehicle
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Engineering (Bioengineering/Biomedical)
Specialization
Biotechnology
Biomedical Service Engineer, Driving, Troubleshooting, Repair and Maintenance, Installation, Service Documentation