Service Engineer - pandacanSan Miguel Corporation

Job Description
PURPOSE OF THE POSITION
(Expected outcomes or goals of the position)
Remote and onsite support of end-user related PC hardware and software issues (deployment, installation, troubleshooting)
Support other computing related concerns such as printers (including MFPs), scanners, modems, USB devices, projectors
Perform network related tasks such as connectivity testing, network problem isolation, LAN cable wiring and termination (crimping), etc
Aid administrators during remote troubleshooting activities by providing visible and audible onsite server availability.
Tasks, Duties & Responsibilities:
PC, laptop and Mac devices
Network (LAN)
Inventory Management
Customer Support
Computer Related Peripherals Support
Skills and Experience
PC, laptop and Mac devices
Hardware assembly, installation and configuration
Troubleshooting and repair, disassembly and problem isolation
Software installation, configuration, upgrades, patching and troubleshooting
Proficient in use of MS Office applications and email systems
Network (LAN)
Basic cabling, installation and configuration
Troubleshooting, connectivity testing and problem isolation
Inventory Management
Maintain records (asset listing, license keeping and monitoring, etc)
Monitor Asset (receiving, storage, deployment, repair and decommissioning/disposal)
Supplier / vendor coordination
Customer Support
Provide onsite and/or telephone support to end-users
Assist users on workstation related concerns (hardware and basic software)
Troubleshoot workstation issues and escalate issues to proper technology group if needed
Computer Related Peripherals Support
Support for printer installation (including MFPs), networking, troubleshooting and repair.
Support for the installation and troubleshooting of other computer related peripherals including their drivers such as (scanners, projectors, external hard disks, USB devices, etc.)