Service desk tier 2 - pos level 2 support l1CGI

Skills:<\/h2>
English<\/font><\/li>
Incident Management<\/font><\/li>
Leadership<\/font><\/li>
RTAC (Remote Desktop)<\/font><\/li>
Service Request Management<\/font><\/li>
MS Remote Desktop Services<\/li><\/ul><\/div>
What you can expect from us:<\/h2>
Insights you can act on<\/strong>
While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today-one of the world's largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story Join CGI-where your ideas and actions make a difference.<\/p><\/div><\/br><\/br><\/div>","jobSearchData":{"filter
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Position Description:<\/h2>
Company Profile:
At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries.
Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us.
Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Service Desk Engineer
Position: Systems Engineer
Experience: 7 - 10 yrs
Category: IT Infrastructure
Main location: Bangalore
Position ID: J0823-0565
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Responsibilities:
Help Desk or PC related work experience
. Experience in Windows System, Retail, of the shelf Retail Applications, PoS based
. Successfully met all Level-2 EPOS Technician performance accountability objectives.
. Proven expertise and efficiency in support of Radiant and VeriFone POS systems.
. General knowledge of Retail Domain business and applications
. Strong understanding of store systems and operations environments.
. In-depth knowledge of Help Desk Functions, process and procedures and quality of service measurement.
. Excellent process flow modeling and documentation skills.
. Knowledge of problem tracking and other Help Desk tools.
. Good analytical and problem resolution skills, verbal and written communication skills, organizational and time management skills, customer service and interpersonal skills, and customer focus.
KEY RESPONSIBILITIES
. Receives and resolves dispatched problem tickets from Level-1 EPOS Technicians.
. Provides assistance\/coaching to Level-1 EPOS Technicians when needed.
. Provides timely support to onsite technicians at store locations.
. Analyzes and attempts to resolve issues without further escalation.
. Properly updates the corresponding problem ticket and either escalates the ticket further, or updates the resolution information and resolving Tasks\/Incidents within targeted SLAs.
. Performs root-cause analysis using detailed analysis of reported, persistent problems, and work closely with Retail Systems in order to proactively eliminate problems before they occur.
. Works with Retail Systems and other departments as directed, to support related projects and activities.
. Works with the Training Lead to identify, create, and test new knowledge resources with the intent to improve first call resolution at the EPOS Support level.
Prerequisites:
ITIL foundation certified.
Preferred:
Certification in Microsoft 365, desktop operating systems, Active Directory, and\/or Computer networks.
Work Environment: 24X7 operation, late night work.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.<\/p><\/div>
Skills:<\/h2>
English<\/font><\/li>
Incident Management<\/font><\/li>
Leadership<\/font><\/li>
RTAC (Remote Desktop)<\/font><\/li>
Service Request Management<\/font><\/li>
MS Remote Desktop Services<\/li><\/ul><\/div>
What you can expect from us:<\/h2>
Insights you can act on<\/strong>
While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today-one of the world's largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story Join CGI-where your ideas and actions make a difference.<\/p><\/div><\/br><\/br><\/div>","title":"Service Desk Tier 2 - Hypercare and Project Pool L3","site
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Position Description:<\/h2>
Company Profile:
At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries.
Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us.
Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Service Desk Engineer
Position: Systems Engineer
Experience: 3 - 5 Yrs
Category: IT Infrastructure
Main location: Bangalore
Position ID: J0823-0543
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Responsibilities:
Help Desk or PC related work experience
. Experience in Windows System, Retail, of the shelf Retail Applications, PoS based
. Successfully met all Level-2 EPOS Technician performance accountability objectives.
. Proven expertise and efficiency in support of Radiant and VeriFone POS systems.
. General knowledge of Retail Domain business and applications
. Strong understanding of store systems and operations environments.
. In-depth knowledge of Help Desk Functions, process and procedures and quality of service measurement.
. Excellent process flow modeling and documentation skills.
. Knowledge of problem tracking and other Help Desk tools.
. Good analytical and problem resolution skills, verbal and written communication skills, organizational and time management skills, customer service and interpersonal skills, and customer focus.
KEY RESPONSIBILITIES
. Receives and resolves dispatched problem tickets from Level-1 EPOS Technicians.
. Provides assistance\/coaching to Level-1 EPOS Technicians when needed.
. Provides timely support to onsite technicians at store locations.
. Analyzes and attempts to resolve issues without further escalation.
. Properly updates the corresponding problem ticket and either escalates the ticket further, or updates the resolution information and resolving Tasks\/Incidents within targeted SLAs.
. Performs root-cause analysis using detailed analysis of reported, persistent problems, and work closely with Retail Systems in order to proactively eliminate problems before they occur.
. Works with Retail Systems and other departments as directed, to support related projects and activities.
. Works with the Training Lead to identify, create, and test new knowledge resources with the intent to improve first call resolution at the EPOS Support level.
Prerequisites:
ITIL foundation certified.
Preferred:
Certification in Microsoft 365, desktop operating systems, Active Directory, and\/or Computer networks.
Work Environment: 24X7 operation, late night work.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.<\/p><\/div>
Skills:<\/h2>
English<\/font><\/li>
Incident Management<\/font><\/li>
Leadership<\/font><\/li>
RTAC (Remote Desktop)<\/font><\/li>
Service Request Management<\/font><\/li>
MS Remote Desktop Services<\/li><\/ul><\/div>
What you can expect from us:<\/h2>
Insights you can act on<\/strong>
While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today-one of the world's largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story Join CGI-where your ideas and actions make a difference.<\/p><\/div><\/br><\/br><\/div>","title":"Service Desk Tier 2 - POS Level 2 Support L1","site
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Reporting to the <\/span>
Customer Support Manager<\/span><\/b>
, the Senior Technical Engineer (Customer Support Group) <\/b>is the key interface between Finastra clients on one side and organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Senior Technical Engineer (Customer Support Group)<\/b> also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client's premises.<\/span><\/p>
<\/p>
Responsibilities & Deliverables:<\/b>
Your deliverables will include, but are not limited to, the following:<\/span><\/p>
Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs<\/span><\/li>
Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments<\/span><\/li>
Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and\/or detailed analysis to the stakeholder teams<\/span><\/li>
Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client's satisfaction and product quality<\/span><\/li>
Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and\/or to speed up the investigation of the issue reported<\/span><\/li>
Validate defects thoroughly by ensuring that the described scenarios are fixed<\/span><\/li>
Build and provide simple scripts with the assistance of senior colleagues when necessary<\/span><\/li>
Write technical specifications and best practices documentation<\/span><\/li>
Raise\/ escalate issues with the Team Leader and\/ or Manager where\/ when needed<\/span><\/li><\/ul>
<\/p>
Required Experience:<\/b><\/p>
University degree in Computer Science, Mathematics, Business IT or related major<\/span><\/li>
Very good knowledge of C\/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun\/ Solaris Studio, Eclipse)<\/span><\/li>
SQL\/ Java\/ C#<\/span><\/li>
Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)<\/span><\/li>
Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) are a plus<\/span><\/li>
Excellent written and verbal communication in English<\/span><\/li>
Analytical abilities, attention to detail, stability, responsibility as well as customer focus<\/span><\/li>
Ability to work independently as well as part of a customer facing team<\/span><\/li>
Expert technical skills in any of the following are desired: Windows Server administration & support networking concepts, analysis & troubleshooting web server technologies such as IIS, Apache\/Tomcat remote access virtualization relational databases Windows-centric system and application support<\/p><\/li><\/ul>
<\/p>
Work Environment:<\/b><\/p>
- Manila night shift - US hours<\/b><\/p>
. Willingness to work off hours and occasional long hours when necessary to achieve customer<\/p>
and company objectives<\/p>
. Work independently and collaboratively<\/p>
. Work remotely to provide support, as required<\/p>
. Participate with other team members in rotating schedule for on-call duty and early shift,<\/p>
with possibility to convert to formal early shift assignment<\/p>
<\/b><\/p>
<\/p>
The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.<\/p>
<\/p>
<\/b><\/p><\/div>","title":"Senior Technical Customer Support Advisor","site
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Name":"Misys Software Solutions India Private Limited","company":{"company
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Profile":"Finastra: Who are we? At Finastra our purpose is to unlock the power of finance for everyone. We build and deliver innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem.
We're one of the world's largest FinTech's working with over 9,000 customers, including 90 of the top 100 banks globally. Our scale and reach allow us to build long-lasting relationships that put our customers and their customers first. Your future at Finastra
We believe that the future of finance is OPEN. By focusing on OPEN Collaboration and OPEN Finance, supported by our OPEN Platform, we can create financial inclusion and open innovation for everybody. Our people are our greatest asset and we provide an environment where you can develop and grow your career.
From graduates to experienced professionals, we're leaders in our roles and a key part of making Finastra one of the world's leading FinTech's. Why join us Alongside amazing colleagues and engaging work, we want to help you get the best out of your career. We offer continuous learning and development to take your skills to the next level.
It's not just about being the best you can be at work we also a variety benefits to make your non-work life better including paid holiday, flexible working, pension, health and well-being initiatives and many more. If you're looking to build your career, work with experts and most of all have fun, join us. At Finastra the future of finance is open.
For more information please view our website: www.finastra.com\/careers . Finastra is an Equal Opportunity Employer in the United States.
Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, handicap or disability (physical or mental), Vietnam-era or disabled veteran status, and other factors protected by state and local laws. For more information please read Finastra's EEO Policy Statement . Submitting applications for posted positions authorizes Finastra to retain personal data in accordance with applicable laws.
For more information about data processing and your rights, please read Finastra's applicable Privacy Policies: for candidates within the European Economic Area (EEA & Swizerland), please refer to the EEA & Switzerland Job Applicants Privacy Notice for others, please refer to Finastra Privacy Policy . If you have any questions, please contact the Privacy Department at: *******@finastra.com, or your recruitment primary contact.
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Your Tasks
\tProvide systems support and troubleshooting on mission-critical Windows systems and services on a 24\/7 basis
\tMaintenance and troubleshooting of Windows 2008\/2012\/2016 servers and related SOE software packages
\tWindows Core administration, command line remote administration, scripting for server deployments and consistent configuration
\tESXi and vSphere systems basis administration and support
\tDrive and maximize automation of daily and periodic tasks
\tEnsure system security and protect systems against security risks, apply security fixes, and monitor system activity.
\tEnsure system compliance with SYNLAB's security and privacy policies and other regulations such as NIST 800-171, HIPAA, GDPR, etc.
\tSolve systems and service incidents
\tCommunicate with delivery management, onshore teams, and application team work status, alerts, and service notifications tailored to the needs of specific audiences
\tDocument work, update\/create Standard Operating Procedures, and brief team members and key user
\tContinually improve personal knowledge and skills relevant to current duties, through on the job experience, self-directed research or formal training
\tWork in shifts and takes part in the on-call duty
Your Profile
\t> 3 years proven experience with Windows Server Administration
\tUnderstand advanced system management concepts such as redundancy, security, high availability, and system integration
\tBasic knowledge in shell scripting and service automation
\tKnowledge and Experience on Windows server roles such as AD, DNS, DHCP
\tKnowledge and Experience on GPO administration
\tHands-on VMware experience
\tBasic knowledge in the Microsoft Cloud and Hybrid Environment
\tKnowledge in the network concepts
\tExcellent oral and written communication skills and good customer relations skills
\tAbility to work and communicate effectively within a global IT environment with people having diverse skill levels and varying backgrounds
\tPersonal initiative and self-discipline
","title":"Windows System Administrator ","site
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Profile":"ProV was founded in 2003 to reduce IT complexity by using services and technologies that don't get in the way - powerful enough to meet the complex demands facing today's enterprises. By streamlining processes, we help companies improve productivity and reduce errors while still saving money. We've assembled a great team to help streamline enterprise day-to-day processes and change how IT implementation, management and support work.
Now, ProV is a team of over 600 peers across offices in the US, Germany, India and the Philippines.
Our Shared Mission and Values
Our mission is to help companies thrive by enabling all processes to work together effortlessly.
Our values are commitments to each other. They provide the backbone for our company processes and daily interactions. We believe that, in the long run, these commitments lead to a thriving culture and a more successful business, for ourselves and our customers.
Inclusion is part of our company culture and essential to ProVâ\u0080\u0099s future. We continue to nurture and create opportunities for the next generation, relying on our talent poolâ\u0080\u0099s diverse background to innovate and inspire. More importantly, we see hundreds of ProV employees speaking over 17 languages and working together. Our core values celebrate those differences and the rewarding experiences our customers enjoy","total
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From":"SEA_MOHQ","minimumSalaryPHPMonthlyFilter":0,"maximumSalaryINRFilter":0,"description":"
We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance - essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX.
Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real Majorel difference lies in our culture of entrepreneurship.
We are relentless, resourceful, resilient and agile - all pulling together as One Team. It's the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
<\/p><\/div>
Position Summary:<\/span><\/b><\/p>
Responsible for providing industry-leading customer service while meeting the quality and schedule
expectations of the company's customers. Provides advice and supports to business owners regarding advertising on the internet.<\/p>
<\/b><\/p>
Overall Responsibilities<\/span><\/b>
: <\/span><\/p>
.<\/span>Researching information assembling and forwarding information verifying customer's understanding of information and answer. Communicates technical matters in laymen's terms<\/p>
.<\/span>Records customer inquiries by documenting inquiry and response in customers accounts captures and documents customer complaints<\/p>
.<\/span>Create and provide day to day maintenance of campaign in AdWords<\/p>
.<\/span>Research keywords as well as develop and optimize text and displays ads in conjunction with the marketing team to increase conversions and reduce costs<\/p>
.<\/span>Conduct daily bid and budget optimization of campaigns<\/p>
.<\/span>Analyze campaign data, interpret and synthesize results, and recommend action to optimize campaigns and keywords.<\/p>
.<\/span>Prepare reports to communicate campaign performance to advertisers<\/p>
.<\/span>Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords<\/p>
.<\/span>Continually update knowledge of latest industry best practices and strategies and deploy these when appropriate<\/p>
.<\/span>Implement SEO strategies to optimize organic search rankings<\/p>
.<\/span>Perform keyword search, make SEO recommendations for website content and develop link building strategies<\/p>
.<\/span>Contribute to advertiser's campaign performance report, using data to tell stories and provide actionable insights<\/p>
.<\/span>Nurturing high-end clientele and be contact person for status of application and orders, billing and\/or payment issues, customer profiles, program and campaign information<\/p>
.<\/span>Assists customers in required processes including but not limited to in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customer<\/p>
.<\/span>Processes application materials and other assigned tasks and makes compliance decisions in accordance with program requirements and Microsoft guidelines<\/p>
.<\/span>Processes and investigates returns and\/or manages customer cases to resolution<\/p>
.<\/span>Contacts customers for possible follow up, resolution temp check, optimization and proactive outreach purposes<\/p>
<\/b><\/p>
Job Requirements:<\/span><\/b><\/b><\/p>
.
<\/span><\/span>
M<\/span>
inimum high school diploma or equivalent, required<\/span><\/p>
.
<\/span><\/span>
Two years post high school education may be required.<\/span><\/p>
.
<\/span><\/span>
1 to 3 years prior contact center or customer service experience preferred<\/span><\/p>
.
<\/span><\/span>
Ability to handle more complex product lines and customer inquiries<\/span><\/p>
.
<\/span><\/span>
Demonstrated problem solving and decision making skills<\/span><\/p>
.
<\/span><\/span>
Effective time management and organizational skills<\/span><\/p>
.
<\/span><\/span>
Experience in Windows and Internet-based environment required<\/span><\/p>
.
<\/span><\/span>
Previous SEO\/SEM experience will be considered a plus<\/span><\/p>
.
<\/span><\/span>
Knowledge in AdWords, Google Analytics or Bing Certified is a plus<\/span><\/p>
.
<\/span><\/span>
Understand basic marketing strategy of an online advertising program<\/span><\/p>
.
<\/span><\/span>
Excellent Customer service focus<\/span><\/p>
.
<\/span><\/span>
Ability to deal with a variety of business owners and resolve inquiries in a friendly and polite manner<\/span><\/b><\/p>
.
<\/span><\/span>
Results driven<\/span><\/b><\/p>
.
<\/span><\/span>
Strong persuasive selling skill Ability to make independent decisions<\/span><\/p>
.
<\/span><\/span>
Excellent organizational skills and follow through discipline<\/span><\/p>
.
<\/span><\/span>
Excellent written and oral communication skills in English or the language being supported<\/span><\/p>
.
<\/span><\/span>
Excellent listening and comprehension skills<\/span><\/p>
.
<\/span><\/span>
Ability to work with complex procedures and program guidelines<\/span><\/p>
.
<\/span><\/span>
Basic familiarity with PCs, including MS Windows Operating System and the Internet<\/span><\/p>
.
<\/span><\/span>
Basic knowledge of Microsoft Word, Access, Excel, e-mail<\/span><\/p>
.
<\/span><\/span>
Independent worker, a self-starter, detail oriented and analytical <\/span><\/p>
.
<\/span><\/span>
Excellent typing skills<\/span><\/p>
.
<\/span><\/span>
Problem solving skills <\/span><\/p>
.
<\/span><\/span>
Requires the use of office equipment such as multi-line telephone systems, fax machine, copy machine<\/span><\/p>
.
<\/span><\/span>
Requires the ability to work long hours and endure stressful conditions<\/span><\/p>
.
<\/span><\/span>
Required to effectively communicate and work with professionals in other departments and customers, which may lead to independent decision making<\/span><\/p>
.
<\/span><\/span>
Capacity for Complexity - Due to the depth of business rules surrounding programs, CSRs must have the ability to grasp and retain complex program rules<\/span><\/p>
.
<\/span><\/span>
Problem Solving\/Critical Thinking - As many issues will require detailed research in different tools, CSRs must beable to solve difficult customer issues using multiple information sources and
be able to relate different data points together in context of the problem<\/span><\/p>
.
<\/span><\/span>
Communication skills - Given the depth and breadth of the program, CSRs must be able to articulate complex concepts in a way that customers can understand them. Also, given the maturity of customers calling the contact center (senior executive management), CSRs must be able to converse with these individuals in a professional and business-like manner<\/span><\/p>
.
<\/span><\/span>
Task Management\/Self-Management -Rather than closing each issue on the first call, many customer support scenarios will require that the CSR record some information from the customer,
perform some research off-line and get back to the customer. This requires thatthe CSR be able to set and execute against expectations they set with their customer<\/span><\/p><\/div><\/div><\/div>
<\/font>
Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race,color,creed,religion,sex,gender,genderidentity,sexualorientation,maritalstatus,politicalaffiliation,union membership,nationalorigin,ancestry,citizenshipstatus,veteranstatus,age,physicalormentaldisability,genetic informationoranyotherstatusprotectedbyapplicablefederal,stateorlocallaw. Equalemploymentopportunity willbeextendedtoallpersonsinallaspectsoftheemployer-employeerelationship,includingrecruitment,hiring, upgrading, training, promotion, transfer, discipline, layoff, recall andtermination. <\/font><\/p>
<\/font><\/p>
<\/p><\/div>
<\/div>
<\/div><\/div><\/div><\/div>","title":"CLARK | Customer Service Representative III | Business to Business Account | 8744 (July 22,2022)","site
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From":"SEA_MOHQ","minimumSalaryPHPMonthlyFilter":0,"maximumSalaryINRFilter":0,"description":"
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