service desk AnalystWipro
Answer calls and Service Requests from end users and track status and progress to resolution
Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
Asks the CITI End User for all relevant information concerning the call made or issue reported by the CITI End User
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets which have not been resolved by SD, in accordance with Novartis escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database
Wipro
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Wipro jobs
Quezon City, Metro Manila
Travel Customer Service Representative (Premium International Airline Account)
บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด
MetroManila, Manila, Pasig₱26,000 - 30,000 per month
Customer Service Representative (CSR Urgent One-Day Hiring Process)
บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด
MetroManila, Manila, Pasig₱24,000 - 25,000 per month
Customer Service Representative (Open to Non BPO Experience | 1-Day Hiring)
บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด
MetroManila, Manila, Pasig₱24,000 - 25,000 per month
Open House Hiring | Oct 19 & 21 | Specialist I (Customer Service) - Taguig
JPMorgan Chase & Co. - Cebu & Manila Operations
MetroManila, Manila, TaguigAgreement
BPO Customer Service Associate - Telco & Retail - CDO
Work Avenue and Business Solutions Inc.
Cagayan, MisamisOriental, Cagayan de Oro₱19,000 - 21,000 per month
About the company
Wipro jobs
Quezon City, Metro Manila