Service desk analyst - level iiEclaro

Assignment Detail Industry: Insurance Job Description Service Desk Analyst - Level II The Service Desk Analyst provides first level support and problem resolution to the Global Services Operations employees. The individual will be responsible for Assignment Detail Industry: Insurance Job Description Service Desk Analyst - Level II The Service Desk Analyst provides first level support and problem resolution to the Global Services Operations employees. The individual will be responsible for intake of requests through email and logging the request into our Service Now platform to ensure proper tracking to closing of the ticket. The individual will be working close with the Desktop Engineering across the different location to provide VIP service. Perform day-to-day support work for the company's end users. Help Desk Ticket Resolution Workstation Standards, Images and Deployments Desktop Application Installation and Management User On-Board / Off-Board Ring Central video and desktop phone Administration Anti-Virus and Patch Management Assist with Ad Hoc projects and backup support for the Desktop Support team Mobile and Remote access support Skills: Excellent Customer Service Skills Knowledgeable in Windows 10 Strong analytical skills, spreadsheet skills, and business problem solving skills. Excellent verbal and written communication skills, organizational skills, detail-oriented, and efficient documentation skills Ability to work well independently and as part of a team. A positive attitude with the ability to handle issues with diplomacy and an understanding of changing priorities. Technical Skills Proficiency Level Required (R) /Optional (O) MS Office (Word, Excel, PowerPoint, Access) 2 R Office365 2 R Microsoft Azure 1 R Microsoft Exchange and Outlook 2 R Microsoft Windows 10 1 R Active Directory 1 R Hardware Troubleshooting 2 R Basic Network Troubleshooting 1 R Microsoft Multifactor Authentication 1 R SCCM 1 R SharePoint knowledge 1 O ServiceNow ticketing system 2 R Virtual Machines 1 O Citrix 1 R
Monster

Philippines
Permanent
Full-time