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service desk AdministratorWipro

Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 26/01/2026
Deadline: 31/01/2022

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Job Administrator
Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution. Main responsibilities: Adherence to policies and procedures, closure of open calls after resolution. -Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD -Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User -Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution -Routes the enquiries to Resolver Groups as appropriate -Re-routes misdirected calls -Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures -Provides status and updates on tickets to authorized users -Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction -Makes recommendations for updates to the KB database
Monster

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Metro Manila
Permanent
Full-time

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Wipro

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Wipro jobs

Quezon City, Metro Manila


Position service desk Administrator recruited by the company Wipro at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Service Desk Administrator or Wipro company in the links above

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Wipro jobs

Quezon City, Metro Manila

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