Find Job

service desk AdministratorWipro

Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 30/04/2026
Deadline: 31/01/2022

This job has expired, you can refer to some similar jobs here:


Job Administrator
Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution. Main responsibilities: Adherence to policies and procedures, closure of open calls after resolution. -Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD -Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User -Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution -Routes the enquiries to Resolver Groups as appropriate -Re-routes misdirected calls -Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures -Provides status and updates on tickets to authorized users -Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction -Makes recommendations for updates to the KB database
Monster

Other Info

Metro Manila
Permanent
Full-time

Submit profile

Wipro

About the company

Wipro jobs

Quezon City, Metro Manila


Position service desk Administrator recruited by the company Wipro at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Service Desk Administrator or Wipro company in the links above

About the company

Wipro jobs

Quezon City, Metro Manila

  • Employer support:
  • +84 962.107.888