service Delivery specialist | fsggTrends Group, Inc.

Duties and Responsibilities
Involved in the creation Service Level Agreements
Facilitates periodic evaluation and negotiation of SLA's.
Translates customer requirements into working instructions for Service Delivery.
Mitigating and solving escalations with urgency and determination
Provide regular update to customers for on-going activities such as Incident/Problem resolution,
service request, activities related to Change Request, etc.
Provide detailed reports related to service delivery performance
Building and maintaining client relationships.
Ensuring that quality services are delivered with regard to the agreed SLA.
Manages delivery and lifecycle of services for business strategy development
Identify and analyze issues based on feedbacks provided by customers and be able to
formulate plans in eliminating bottlenecks
Qualifications
A. Minimum Education
Graduate of any four- or five-year collegiate course preferably in the field of Information and
Communication Technology
B. Minimum Experience/Training
At least 2 years of experience of being technical support engineer is preferred
At least 2 years customer facing service delivery management or project management
experience is preferred
Fresh grads are welcome to apply
Work related experience performing ICT Project Management and/or Service Management is
preferred
Preferably ITIL certified
C. Competency
Basic ICT Knowledge covering network and information security an advantage
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 1 opening Bachelor's degree graduate
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world's biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond.Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time