service Delivery leadSoftwareOne

The role
Summary
The Service Delivery Lead (SDL) - Modern Applications is focused on all delivery aspects of our global portfolio for the modern application domain.
The SDL is responsible for service delivery excellence, enablement, and constant improvement. Ensuring appropriate service incident & problem management.
As the Service Delivery Lead, you will adopt and adapt the framework of delivery for Modern Applications. You will work in close alignment and collaborate with relevant stakeholders such as Global and Regional Service Delivery Centers, Service Operations, Service Business Administration, Customers, Innovation & Technology, and Subject Leads.
The goal is to leverage our scalable dynamic resource model (DRM) to create a standard model for the delivery of your services whilst maintaining the capabilities and capacity of teams. To be successful you will have expert knowledge in software engineering, service delivery, onshore, near-shore, and offshore operating models and blended execution models, along with a process focused mindset.
With your experience, you will provide input into a local and global vision and strategy for SoftwareONE.
Delivery focus! Create, enable, measure, improve with the core mind of customer excellence.
Target is to have a world-class delivery engine that is recognized by customers externally and internally! Ownership is key and obtaining positive customer feedback/experience for the services rendered.
Core
You are an industry expert for Modern Applications Development and therefore driving the excellence in delivery with the countries
You will build the framework to deliver consistently across the Dynamic Resource Model
You will adopt and adapt standard operating procedure (SOP), governance process, skills & career path development, management and performance measurement (KPI & reporting) are all focus areas.
You will engage with the country delivery teams to enable their success, you will hear feedback for opportunities to improve and you will prioritize these improvements for the benefit of all countries.
You will build runbooks, guidelines, best practices, training curriculums (online or on-site), and what is necessary to enable and improve constantly the delivery within the Dynamic Resource Model
You will establish and drive regional collaboration for your service fostering a community of sharing
You will support customer activities (sales & delivery) including measuring the health/experience to implement the learnings
You will be measuring constantly the skillset against the service definition and capacity of the DRM against the pipeline to create plans for build-up (newly launched service, land) and build-out (expand).
Anticipate gaps and therefore establish or improve capabilities
Frequently produces lessons learned and root cause analysis for constant improvement
Ability to lead engagement with efficient use of resources
Automate delivery steps/processes together with Innovation & Technology (if it is part of the big picture) or directly in the delivery itself
#Li-JG1
What we need to see from you
Skills Requirements:
Ability to effectively lead people including when no direct reporting line exists
Effective coordination & collaboration amongst teams as well as in projects
Efficient use of resources while showing a role model attitude of "getting things done also myself"
Able to learn quickly, and keep pace with rapid changes in the Modern Application Development space including the introduction and deployment of platforms and tools.
Lead & Contribute knowledge sharing within a community (e.g. team, practice, or project).
Possess working knowledge of general principles of IT Industry Standards (ITIL, Six Sigma)
Advanced Project Management experience
Advanced Consulting skills
Customer business process analysis and understanding
Advanced business writing skills for customer deliverables
Customer solution presentation for complex solution designs (Ability to articulate the business value on complex solutions)
Identify and allocation of correct skill requirements and effectively work cross verticals and stakeholders
Interview skills for recruitment
Frequently produces content for the service community internally and externally (community, blogs, whitepapers, ...)
Re-uses existing Knowledge Management to accelerate solutions delivery
Obtain and maintain vendor certifications
Experience and desire to work in a technology consulting environment that requires regular travel
Possess working knowledge around outsourcing delivery models for the Application Management function (Managed Application Services / Software Factory as a Service)
Common European Framework of Reference for Languages (CEFR) C1 Proficiency
Technical Skills:
Advanced skills in
Programming: C# or Java or JavaScript
Service Development: RESTful services, Microservices, API gateways, Webhooks, Functions as a service
Azure or AWS: Compute, Storage and PaaS services, serverless
Containers: Docker, Kubernetes
DevSecOps practices.
Frameworks: (One or more of) Angular, AngularJS, react.js, React Native, Node.js, Ember.js, Vue.js, Flutter
Web Application Frameworks (one or more of): ASP.Net MVC, PHP, Spring
Agile Software Development Lifecycle knowledge
Software Architecture knowledge
Software estimation Techniques experience
What you should really know about us.
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.
"SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career."
SoftwareOne

Makati City, Metro Manila
Permanent
Full-time