service Delivery headDivergence HR Consulting Group Inc.

We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction.
The service delivery manager may perform technical tasks, such as troubleshooting technical issues and may perform administrative tasks, such as managing team performance and checking the quality of our operations. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.
To be a successful service delivery manager, you should demonstrate strong leadership and teamwork skills. You should also demonstrate excellent communication and computer skills.
Responsibilities:
Maintaining positive relationships with customers.
Identifying customer needs and overseeing service delivery within the business context.
Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
Managing finances and budgets.
Determining ways to reduce costs without sacrificing customer satisfaction.
Assessing customer feedback and using your creativity to establish, improve, and refine services.
Remaining organized and meeting deadlines.
Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
A bachelor's degree in a business-related field.
Experience in customer service, leadership, and logistics may be advantageous.
Good computer skills and the ability to use business support software.
Strong customer service, project management, and quality control skills.
Good resource planning skills.
Excellent leadership and customer service skills.
Strong teamwork skills and attention to detail.
Mid-Senior Level / Manager Customer Service Management Consulting 1 opening Bachelor's degree graduate
Divergence HR Consulting Group Philippines develops and delivers innovative Human Resources Programs and services designed to support the company's objective for growth.We work in collaboration with our clients, its management team, individual employees, and with other groups contributory to company growth to provide programs and services that create a work environment of employee empowerment and involvement in the business.
Kalibrr

Cagayan de Oro City, Misamis Oriental
Permanent
Full-time