server Technical Support Representative1&1 IONOS (Phils.) Inc.

SERVER TECHNICAL SUPPORT REPRESENTATIVE
 
MAIN RESPONSIBILITIES:
Main contact of customers for IONOS Support
Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
Proactively inform and report to the supervisor for support related issues
Recommend solutions to customer issues and concerns
Attend coaching sessions and participate in organizational activities
Interact with team members and other departments within the company
To be customer service oriented and to ensure customer satisfaction
Continuous pro-active effort towards improving customer satisfaction and our internal procedures. 
QUALIFICATIONS:
At least 2nd year College Level or Graduate of an IT or Computer Science course
At least 6 months sales/customer service and/or technical support experience
Knowledge in PHP, Webhosting and Wordpress Content Management System is an advantage
Knowledge in basic email client set-up is an advantage
Excellent English Communication Skills
Ability to remain calm and professional in all circumstances
Highly Motivated and Target Driven
Willing to work on shifting schedules
Solutions-oriented