senior TrainerTeletech Customer Care Management Philippiness Inc

Job Description : At TTEC, we're all about the Human Experience. Elevated. As a Senior Trainer, Learning and Development, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning emplo Job Description : At TTEC, we're all about the Human Experience. Elevated. As a Senior Trainer, Learning and Development, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do you have a passion to train and guide others towards best practices Ready to help people reach for amazing In this role, you'll support and actively engage new hires and employees in a training environment. You'll work to make sure each employee is set up for success in their journey by registering associates for their classes and delivering high quality training. You'll report to the Manager, Training . In this role, you'll impact learners through facilitating training programs. During a Typical Day, You'll Meet training completion goals Learn key business objectives, timeframes, and requirements associated with each training goal and class. Understand and improve the key success metrics associated with training goals Deliver excellent employee experiences Provide, coordinate, analyze and consolidate all necessary data to deliver training in a timely and accurate manner following client requirements and company standards What You Bring to the Role 1-year minimum experience in training and/or adult learning programs Nurturing an inclusive learning environment Strong coaching skills Customer and employee focused mindset Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly Call center experience What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Monster

Cainta, Rizal
Permanent
Full-time