senior trainer, Learning & leadership developmentTTEC

ROLE DESCRIPTION
POSITION TITLE: Global Leadership Development Trainer (GLD Senior Trainer)
REPORTS TO: Global Leadership Development Manager
POSITION SUMMARY
The GLD Senior Trainer position holds primary responsibility for global facilitation and effective implementation of TeleTech Leadership Institute (TLI) and BUILD curricula and initiatives. In addition to corporate initiatives, the GLD Senior Trainer will partner with their manager to coordinate, facilitate & support any Operational Leadership Development initiatives as requested by site or program leadership. This position is also required to support operational development by providing implementation support to GLD initiatives through conducting triad sessions, providing feedback on effective action plans and other activities as prioritized by GLD leadership. The GLD Senior Trainer serves as a liaison between the GLD team and their respective sites by attending site based meetings and communicating to GLD management any relevant site issues and/or concerns. The GLD Senior Trainer is responsible to on-board other Senior Trainers into the TeleTech Leadership Institute curriculums. The GLD Senior Trainer is also a consultant, responsible for making needs analysis on leadership development, for their designated site and programs.
As this position is the primary facilitator of leadership development curricula, the GLD Senior Trainer is responsible for gathering and providing feedback to support the development and refinement of GLD and site based leadership development programs. The Senior Trainer must actively contribute ideas in the planning, execution and continuous improvement of activities/ courses/ policies/ processes.
DUTIES & RESPONSIBILITIES
% of time spent
Task/Accountability (Monthly)
60%
Facilitation:
Global Leadership Development Trainings
GLD T3 sessions
Ad Hoc Program Trainings
Team Building/Strategic Planning Sessions
Execution of custom-based leadership development initiatives
30%
Operational Engagement:
Conducts and documents operational triads
Leadership/Operational Meetings
Facilitates coaching observation calibrations for operational leaders
Facilitates training observation calibrations for learning leaders
Other operational support activities as required
10%
Reporting/Administrative:
Provide class and daily schedule updates to Lead Trainer
Update program/class completion rates
Reports coaching calibration completion
Schedule logistics of class and calibrations
Prepares for class facilitation
Ad hoc development support as needed
DELIVERABLES
Daily
EOD Reports for facilitated classes.
Weekly
Training Completion Update
Triad Completion Report
Weekly Activity Report
Coaching calibration reporting
Provide updates on leadership development initiatives to GLD Leadership
Submit class and daily schedule updates
Meetings:
Delivery Team Meeting
Vertical Meeting
Operational Calibration Sessions (1 per week)
Center Leadership Team Meeting (if applicable)
1on1 with Manager
Monthly
TL101 Scorecards (verification of posting)
Meetings:
1on1 with Director
Quarterly
Conduct goal alignment with manager
Annual
Participate in personal goal setting (bi-annual)
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
TTEC

Iloilo City, Iloilo
Permanent
Full-time