senior Technician, field servicesCollins Aerospace

Date Posted: 2021-06-24-07:00
Country: Philippines
Location: Terminal 1 Mactan-Cebu International Airport, Lapu-Lapu City, Cebu 6016, Philippines
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we're helping passengers reach their destination safely. We're connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.
We are currently hiring a Senior Technician, Field Services to join our Avionics division, specifically our Information Management Services - Airport Systems Managed Services team, based in Cebu, Philippines.
Job duties include, but not limited to:
Assist in repairing, installing, and maintaining personal computers
Perform shift work in a 24x7x365 environment
Assist with troubleshooting of the system hardware, desktop support, and printers, application etc
Assist with in network connectivity/cabling and networking hardware such as routers and switches
The candidates would be responsible to fix incidents at the airline counter within relevant SLAs
The candidate will be responsible to performing health checks of servers and network devices on pre-defined frequency.
SLA Management: Make sure that the SLAs targets are met for the incident in shift. Make sure that proper escalation process is followed in case there is a possibility to miss the SLA of any incident.
Keeping track of necessary documentation and records and make sure that they are updated on scheduled frequency.
Spare Management: Ensure that the defined spare inventory is available at site and coordination with vendors for repair/replacement of faulty units.
Keeping track of scheduled maintenance activities and ensure on time completion.
Keeping track of the new released patches/hot fixes of relevant application OEMs and implementing at site by following proper change management procedure.
Coordination with network, ISP and other vendors in case of failure due to unavailability of their services impacting system performance.
Monitoring the incident trend at site and perform detailed analysis and keep on identifying the improvement areas.
Job Requirements:
Minimum 5 years' experience in Aviation IT support or 8 years' experience in IT industry
3 year Diploma in Engineering or 4 year Full time B.Tech or Bachelor in Computer Application or equivalent.
Familiarity with airline/airport operations, terminology and culture is preferred
Experience supporting various hardware and peripheral components in an on-site environment
Minimum 5 years' experience of working directly in a customer service environment.
Excellent interpersonal skills are essential
Strong work ethic, detail oriented as well as excellent oral and written communication skills
Candidates must have MCSE & CCNA certification.
Candidate should have minimum 2 year experience on VM servers.
Candidate should understand the best practices of ITIL, have clear understanding on SLAs, severity levels, Incident Management, Problem Management, Change management, Service Requests etc.
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this to read the Policy and Terms
Collins Aerospace

Lapu-Lapu City, Cebu
Permanent
Full-time