senior technical Consultant (servicenow)Manila Recruitment

Our client is an Australian-based company founded in 2012. With their laser focus on the ServiceNow platform, they facilitate a continuous flow of value by engaging businesses & IT, facilitating technology change, aligning sourcing and optimizing internal IT management capabilities.
Duties and Responsibilities:
Display a deep knowledge and understanding of the end-to-end processes required for company projects (O2C) and Managed Services, as well as their input processes (O2O).
Provide project delivery support and leadership related to attending workshops, scoping and solutioning requirements, story review, points planning, deliverable creation, technical development, testing, customer demonstrations release management, client handover activities and training.
Own and manage release activities, including update set management, file export, creation of release notes, release package and release record in ServiceNow.
Own and manage the release and go-live activities in conjunction with customers.
Display high levels of communication skills suitable for consulting with a broad range of clients and industries, including attending workshops and providing support to lead advisory consultants in the gathering and analyzing of client requirements.
Configure and develop ServiceNow applications and modules to meet client requirements, ensuring all solutions are designed and implemented in accordance with the company's technical standards and industry best practices.
Collaborate with other technical and functional teams to ensure seamless integration of ServiceNow solutions with other enterprise applications.
Troubleshoot and resolve technical issues related to the ServiceNow platform.
Participate in ServiceNow upgrades and patches, ensuring new functionality is available and any required customisations are maintained appropriately
Contribute to the company's internal platform including the knowledge base, technical issues, templates, repeatable deliverables
A dedication to displaying professionalism and using clear communication processes within the company, including a willingness to participate in a mentoring program
Identify potential opportunities for growth and improvement for clients and assist in providing technical advice, demonstrations, and general guidance in pre-sales activities
Where relevant, complete onboarding processes for customers
Requirements
Demonstrated technical experience for a technology or professional services business with a client-focused environment.
Strong ServiceNow experience with the ability to assist in pre-sales engagements.
Experience operating within governance frameworks in a professional services organisation.
Experience in thought leadership, learning and staying ahead of the technology curve and utilising this to influence and drive business improvement.
Demonstrated experience of managing in a project environment.
Experience working as a ServiceNow developer/administrator or experience as a technical programmer or Diploma level (or above) qualification in Information Technology or Software Engineering
Effective stakeholder engagement; being able to deal with stakeholders at all levels of an organisation.
Strong Knowledge of the ServiceNow platform and one portfolio (e.g ITSM), strong knowledge of a second portfolio OR intermediate knowledge of at least two other ServiceNow portfolios.
Basic knowledge of project management principles, including Waterfall Project Management.
Strong knowledge and ability in the following technologies: JavaScript, HTML, CSS, Angular, HTTP, REST and SOAP communication protocols, SSL, SAML 2.0
Strong understanding of Agile development (SCRUM preferred), and development principles.
ServiceNow Certified System Administrator (CSA) Certificate
ServiceNow Certified Implementation Specialist (CIS) Certificate OR a Servicenow Certified Application Developer (CAD) Certificate
Certificates can be overlooked if candidate has good project experiences
Core Competencies:
Critical thinking; The ability to understand and analyse problems to find solutions
Problem solving; The ability to think creatively and work collaboratively with teams to solve business challenges.
Decision making; The ability to make decisions around things such as requirement prioritisation, scope, assessing viability of solutions etc.
Strong listener, qualifier & communicator; The ability to ask the right questions and correctly understand the information received is essential.
Exceptional teamwork and communication skills (verbal and written)
Confident presenter: The ability to run demonstrations with clients, present findings, and recommendations to senior leaders and to manage stakeholder meetings effectively internally and externally.
Strong EQ with the ability to 'read' people well and understand core motivations.
Ability to thrive in the grey and positively work through change, deliver to deadlines, and adapt to changing priorities.
Advantageous Skills:
Bachelor's Degree or equivalent experience in Computer Science, Information Technology, or related field.
Benefits
Full-time Regular Employment with our client's locally registered company
Government mandated benefits including 13th month pay guarantee, SSS, PAG-IBIG, PhilHealth
HMO with 2 Dependents
1,850 PHP Monthly Technology Allowance (monthly)
20 days combined paid leaves per annum (Accrual from Day 1 of employment)
Provision of work equipment
Observance of Philippine Regular Public Holidays
Discretionary internal trainings and certifications as long as it's relevant and beneficial to the company
Annual Salary Review based on individual performance
Some travel may be provided depending on role and capabilities
Manila Recruitment

Manila City, Metro Manila
Permanent
Full-time