senior technical Account Manager-ansible and platformRed Hat

What you will do
Manage and grow customer relationships by delivering attentive, relationship-based support
Build a sense of trust with customers and serve as their advocate within Red Hat
Perform technical reviews and share knowledge to identify and prevent issues
Gain an understanding of customers' technical infrastructures and environments, hardware, and offerings
Create customer engagement plans and keep the documentation on customer environments updated
Support enterprise customers implementing automated and containerized cloud application platform solutions
Perform initial or secondary investigations and respond to online and phone support requests Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve
Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
Deliver key portfolio updates and help our customers successfully implement upgrades
Manage customer use cases and maintain clear and concise case documentation
Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
Communicate how specific Red Hat's cloud solutions and our cloud roadmap align with customer use cases
Travel, as necessary, to visit customers and attend events within the region, following Red Hat's COVID-19 guidelines
What you will bring
5+ years of experience working in a customer support, development, engineering, or quality assurance (QA) organization
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
Competent comprehension of enterprise architecture and strategic business drivers
Ability to manage multiple issues and projects with a focus on detail
Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, Ansible
Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
The following are considered a plus:
Experience with system management, cloud, or server virtualization
Bachelor's degree in a technology-related discipline, preferably computer science or engineering
Red Hat Certified Engineer (RHCE) certification
Prior experience working in a technical leadership or mentorship role
Experience with training and presentation delivery
Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes, and IT automation
Experience working in DevOps environments
Software engineering background; experience with RPM-based Linux and Java technologies Experience deploying applications in cloud environments
Experience developing containerized applications
Good understanding of continuous integration (CI) and continuous delivery (CD) concepts
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About Red Hat
is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Red Hat

Makati City, Metro Manila
Permanent
Full-time