senior team manager - Billing and taxWHG Customer Services Philippines, Inc.

About the team
The Manila Finance Shared Service Center handles various Finance processes of 888, William Hill and Mr. Green legal entities across different locations such as Accounts Payable, Treasury, Reconciliations, Journals, Billing, Taxation and Financial Reporting.
Role Objective
The Senior Team Manager is responsible to oversee and ensure that all of the Billing and Tax team's SLAs, objectives and functions are achieved. They will ensure that all transactions are properly booked, reconciled, ensure the validity of documents processed following the required process and checks and there is timely submission of period-end reports. They shall secure financial operations by monitoring and approving financial processes and reports. In addition, meet finance back office's operational standards by contributing financial information to strategic plans and reviews, implementing production, productivity, quality and customer-services standards; resolving problems; identifying system improvements. Further, the leader is accountable on the administrative supervision of the team and ensure to equip the team the required tools and skills in performing the tasks. This role should be able to learn, adapt, train and implement new processes that will be or can be implemented in the Finance Shared Service Center. His or her expertise in the field of Finance process will be ensure the roll out of efficiencies and continuous improvement.
Role Responsibilities
MANAGEMENT OF THE ASSIGNED BILLING AND TAX TEAM PROCESSES
Percent of time spent in this area: 35%
Post -review of significant processes handled by the team to ensure quality (QA) and control in place.
Ensure team adherence to the SLAs set for all processes
Ensures that assigned billing and tax related tasks within the various processes are handled
Ensures that guidelines and policies around billing and taxation processes are adequate and effective, and that such policies prevent interruptions on client activities
Ensures that Period End Reports were submitted and/or posted on JDE on or before 11pm
Ensure that the assigned taxes are filed on time and as prescribed by the stakeholders
Provide any schedule as required by the stakeholders
Provide recommendation on the clearing of the accounts to the management
Provide recommendation on the creation of Finance company policies and guidelines
Recording in JDE or any system as required
Post -review of significant processes handled by the team to ensure quality (QA) and control in place. Which currently includes but is not limited to the following process:
Accuracy and timelines of filed returns and statutory reports
Control files
JDE (Accounting software) entries - Vouching, Payment number and checking of double entries
Reports and monitoring files submitted
Ensure all journals assigned to the team are posted timely and accurately
OPERATIONAL SUPPORT AND STAKEHOLDER MANAGEMENT
Percent of time spent in this area: 30%
Monitors the team's capacity and ensure equal distribution of tasks and responsibilities.
Assess and interpret the team's performance and maintain effectiveness and efficiencies.
Provide target timelines and oversee the timely submission of processes handled based on the agreed SLA.
Coordinate with our counterparts for any requirements or clarification needed relating to the processes handled and provide recommendations if necessary
Review and check impact of new and complex transactions affecting the processes handled.
Oversee proper handling of complex tasks and escalated issues relating to the processes handled.
Implement and perform necessary quality reviews and controls in place.
Ensure the team's timely communication of updates in the processes handled.
Ensure proper recommendation and analysis for each deal set and financial monitoring handled.
Provide advice and guidance as an expert on billing ang taxation
TRAINING AND DEVELOPMENT
Percent of time spent in this area: 10%
Conduct training and re-training to members of the team.
Conduct technical coaching and guidance to the team members as necessary.
Continuous review of work procedures for process improvement
ADMINISTRATIVE FUNCTION
Percent of time spent in this area: 15%
Continuous improvement and implementation of company policies and administration of disciplinary action procedures
Resolves employee issues related to policies and procedures and institute discipline in accordance with the company's code of conduct.
Performs periodic and annual performance reviews of employees.
Conducts regular meetings, coaching sessions, group or one on one discussions to establish open communication channels with members of the team
Communicate employee concerns to the management
Provide feedback and suggestions to offshore contacts on operational issues.
ADHOC TASK OR PROJECT FUNCTION
Percent of time spent in this area: 10%
Investigating process issues, working with relevant department to resolve issues.
Other task or projects that may be assigned based on the necessity or requirement related to the current responsibility.
Requirements
1. Education
Graduate of any business-related course, accounting preferably
CPA qualified is a must
2. Experience
Knowledge in Finance and other finance related functions
7+ years in Accounting or Taxation, if not certified
5+ years in Accounting and Taxation if certified
At least 5 years + experience as a handling people in a Shared Service Center environment as well as having a strong background with various Finance processes notably in revenues and taxation
3. Requirements
Coaching methodologies and practices
Communication
Proven ability to maintain professional relationships internal/external
Excellent verbal and written communication skills
Good interpersonal skills
Proven ability to effectively interact with all levels within the organisation
Proven ability to accept criticism in a professional manner
Resourceful and can work with various support groups
PC literate; Advanced levels in Excel and Word
Ability to:
Multi-task and deliver on assigned tasks and responsibilities
Manage their personal time in an efficient way
Respond and lead change
Flexible and adaptable to change in schedule shifting, tasking needs etc.
Proven ability to resolve complex problems with minor direction and assess issues objectively
Proven ability to achieve results through the motivation or influencing of others
Handle difficult situations and can work well under pressure
Thrives in a fast paced environment
Set realistic/achievable targets
Detail oriented
Analytical
Proactive
Other job requirements:
Flexibility to work different shifts