Senior Team Leader/Operation ManagerMagellan Solutions Outsourcing, Inc.

Posted on 09 September 2020
JOB DESCRIPTION:
- In charge of managing several teams daily
- Sets targets for the accounts
- Checks reports, DTRs, agents' schedules, break schedules and EODs created by the TLs
- Analyzes reports
- Ensures that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges
- Tracks and monitors the accounts' performance
- Conducts regular business review of all accounts
- Has experience managing different outbound dialers
- Has experience with running outbound sales driven cold calling campaigns
- Hardcore outbound experience with predictive dialers - running and optimizing them
Requirements
JOB QUALIFICATIONS:
- Degree Holder or with at least 2 years of college
- Has excellent communication skills
- With senior team lead / supervisory / managerial experience
- Good attention to detail
- Good thought process
- No attendance issues (Good attendance record is a MUST)
- Computer literate
- Amenable to work on shifting schedules, weekends and holidays
COMPETENCIES NEEDED:
- Great oral and written communication skills
- Excellent leadership skills
- Has the ability to multitask
- Has the ability to learn and understand different processes immediately
- Can manage several teams
- Team Player
- Very independent
- DRIVES PERFORMANCE.
- Knows how to change dialer settings for optimum performance
- Knows how to interpret data for better team management
Skills / Software
Team Playersales drivenKeen to details
Working Location
PB Mezzanine Summit One Tower, 530 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines
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Job Description
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