senior Team LeadDamstra Technology

Company Description
Damstra Technology is an Australian-based provider of integrated workforce management solutions to multiple industry segments across the globe. We develop, sell and implement integrated hardware and software-as-a-service (Saas) solutions in industries where safety and compliance are of utmost importance. We are dedicated to providing unique solutions to exceed our customers' expectations as protecting lives is the ethos that runs true in everything that we do.
With a presence across Australia, New Zealand, Southeast Asia, UK and US, we have grown exponentially over the last year after listing on the ASX fifteen months ago. We are entering a new phase with great energy and excitement and see this as a year of continued evolution and transformation.
Welcome to join us as we are going through a period of significant and exciting change which presents huge opportunities ahead!
Job Description
We are looking for a result-driven, experienced team leader who will be responsible for supervising, overseeing, leading, managing, rewarding and motivating the Client Services Team.
The primary role of a CSO Team Manager is to ensure that CSO Operations runs smoothly both on a Service Level and Quality standpoint. This includes pushing the team to meet teams and individual KPI's and using defined metrics to maximize these efficiencies to work towards our SLA and Satisfaction goals.
The role includes assisting the CSO Team Leaders with their tasks, professional development through Leadership Trainings, as well as driving performance within the team. You will also be expected to carry out high importance tasks and will be integral in the discipline and upskilling of the rest of the CSO team.
Qualifications
Key Duties and Responsibilities:
Understand, uphold, and adhere to Damstra policies and procedures
Ensure team completes documentation/data entry as required
Be able to provide in depth troubleshooting on process or system issues within Damstra Technology. This includes collaboration with other departments to achieve desired results.
Look for opportunities to improve the performance from a process and system perspective. Complete submission of change request as required.
Outline projects for process improvements and manage these projects to completion. This includes engaging other teams and managing the expectations of the Head of Global Services in completing these projects.
Display clear and concise English communication skills both written and verbal
High level of attention to detail and an attitude towards continuous.
Address client or internal escalations and create actions to rectify the situation.
Able to provide feedback reviews and contact customers regarding the feedbacks given most especially the feedback given for improvement of Damstra system and/or its employees
Provide leadership to the entire CSO team including but not limited to one-on-one training and upskilling as required
Ensures KPIs are being met for the CSO Team.
Additional Information
What we offer:
We are a diverse, inclusive, collaborative and transparent organization and live and breathe our core values. Damstra Technology is an organisation that is proud of its great people. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities for career advancement.
This is a great opportunity to join a fun, agile, positive and friendly team, and we offer career development and competitive salary and perks.
All Damstra employees are enrolled to HMO upon hire
Flexible working arrangement
Probationary employees can use their leave credits
Additional 1 leave credit per year after 1st year, additional 1 leave credit after 2nd year (Capped at 15 SIL)
Full access to LinkedIn Learning. Wellness Program which includes a refund for up to PHP 2,500 for gym membership or other exercise-related costs
Reward and recognition program (including monetary rewards for quarterly and annual winners)
Social activities on Monthly get together, anniversary and birthday celebration.
Damstra Technology is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, or any other status or characteristic protected by applicable law.
Damstra Technology

Central Luzon
Permanent
Full-time