senior Team Lead - solar design programClearSource
Salary: Agreement
Work form: Full time
Posting Date: 13/01/2026
Deadline: 30/07/2022
Job Description:
SNAPSHOT OF THE ROLE
The Senior Permit Design Team Lead (STL) is accountable for ensuring achievement in established performance metrics for their designated program/team
CORE RESPONSIBILITIES
Ability to deliver the required KPI and quality standards, all assessment, and any additional contractual obligations of the client
Drive account progression by identifying, troubleshooting, and resolving issues presented during phone calls and emails
Be involved in the hiring process for new team members
Work with the Operations Manager in progressing career development in employees in line with local budgets, retention on the business unit; and the qualifications and positive outcomes achieved
Assist in gathering information required for end of team reports after each business unit and ensure actions to improve the quality of the business unit are followed up and completed in a timely manner
Maintain accurate and up-to-date performance records
Comply with any other operational procedures
Implement action plans to address issues identified in the team performance evaluation & review
Ensure that processes are followed as outlined in training & team meeting updates
Attend all necessary internal/external training courses and management/steering group meetings as required
Carry out other team-related duties as may reasonably be required by the by the client as appropriate on activities relevant to area of responsibility
Assist in marketing and employee engagement activities
Promote and recruit for the business unit, and maintain social media presence using Facebook
Requirements:
Bachelor's degree preferred
Minimum 2-years BPO Team Leader/Assistant Team Leader/Coach/SME work experience is required
AUTOCAD Training or Certification
Strong computer skills including Microsoft Office and software for reporting metrics
Knowledge of tools, concepts, and methodologies of TL is preferred
Knowledge of relevant regulatory requirements
ClearSource
SNAPSHOT OF THE ROLE
The Senior Permit Design Team Lead (STL) is accountable for ensuring achievement in established performance metrics for their designated program/team
CORE RESPONSIBILITIES
Ability to deliver the required KPI and quality standards, all assessment, and any additional contractual obligations of the client
Drive account progression by identifying, troubleshooting, and resolving issues presented during phone calls and emails
Be involved in the hiring process for new team members
Work with the Operations Manager in progressing career development in employees in line with local budgets, retention on the business unit; and the qualifications and positive outcomes achieved
Assist in gathering information required for end of team reports after each business unit and ensure actions to improve the quality of the business unit are followed up and completed in a timely manner
Maintain accurate and up-to-date performance records
Comply with any other operational procedures
Implement action plans to address issues identified in the team performance evaluation & review
Ensure that processes are followed as outlined in training & team meeting updates
Attend all necessary internal/external training courses and management/steering group meetings as required
Carry out other team-related duties as may reasonably be required by the by the client as appropriate on activities relevant to area of responsibility
Assist in marketing and employee engagement activities
Promote and recruit for the business unit, and maintain social media presence using Facebook
Requirements:
Bachelor's degree preferred
Minimum 2-years BPO Team Leader/Assistant Team Leader/Coach/SME work experience is required
AUTOCAD Training or Certification
Strong computer skills including Microsoft Office and software for reporting metrics
Knowledge of tools, concepts, and methodologies of TL is preferred
Knowledge of relevant regulatory requirements
ClearSource
Other Info
Philippines
Permanent
Full-time
Permanent
Full-time
Submit profile
ClearSource
About the company
Lead Generation Representative for Davao Site | 25K Salary Package
Select VoiceCom
Davao₱25,000 per month
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