senior specialist, wfm AdministrationTTEC

Your potential has a place here with TTEC's award-winning employment experience. As a Senior Specialist, WFM Administration working onsite in Cainta or Araneta, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!What You'll be DoingHave a passion for providing support to help people? In this role, you'll bring your attention to detail to provide streamlined IDentity Management (ID) and application services throughout the employee's lifecycle. You'll work with a cross functional team to ensure a positive onboarding experience for new hires and ensure a seamless transition for team members that are transferring between departments. You'll be the one that helps them get their journey with TTEC or their new department off to a productive start. You'll be a part of the team working to create well defined access, at each level of employment, striving to solve some of today's evolving information security risks.You'll report to the Manager, WFM Administration. You'll impact the business by creating a positive employee experience through ensuring employees have access to the tools and systems they need achieve maximum potential in each phase of their career.During a Typical Day, You'llCreate, change, and terminate credentials in multiple TTEC and/or client tools within defined service level agreementsTrack changes and update status of IDs and employee profiles through ticketing systems and reporting toolsComplete regular audits used to ensure current access is valid and meets all security requirements and guidelinesManage email and chat queues, responding to all communications within defined service level agreementsCreate and maintain process documentation for client ID proceduresCommunicate IDs and passwords to end users via approved, secured delivery methodsCommunicate potential delays or barriers to meeting ID delivery timelines and proactively offer solutionsWhat You Bring to the Role1-year minimum TTEC tenure, at least 3 months in a support role2-year minimum call center experience, work from home knowledge preferredExcellent written and verbal communicationExcellent attention to detail, and ability to read, analyze, and interpret dataAdvanced MS Office skills including Outlook, Teams, Excel, Word, PPT, SharePointStrong analytical and problem-solving skillsExcellent time management, ability to work under pressure, and with little oversightWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit for more information.About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Onsite
TTEC

Quezon City, Metro Manila Cainta, Rizal
Permanent
Full-time