senior specialist, business operations ManagementConcentrix

Job Title: Senior Specialist, Business Operations Management
Job Description The Senior Specialist, Business Operations Management position supports the processes and systems to manage the revenue and costs of the Concentrix Voice of the Customer (VOC) and Analytics practices. This role includes working with business analysis across the company to ensure revenue entries are accurate, developing departmental P&L reporting to create greater visibility to VOC and Analytics management teams, and analyzing costs for the VOC and Analytics organization to align with budget expectations and identify risks.
The Sr. Specialist will also provide support of internal tools used to track project financial details and scope new work ensuring the financial integrity of VOC and Analytics projects and overall revenue entries.
Core Responsibilities
Support the delivery of Practice Management revenue and cost management processes
Provides maintenance and development support of internal database tools used to manage project financial data
Produces reports and manages defined tasks within the practice management function
Maintains ownership for task completion, working across departments, where necessary, to drive resolution to issues within minimal support
Identifies and proposes changes to existing processes and procedures to improve workflow
Seeks escalation to management team to resolve systemic issues that inhibit task completion
Candidate Profile:
Bachelor's degree in related field from a four-year college or university with two to four years of relevant experience preferred
Strong financial acumen with experience with P&L reporting and analysis.
Understanding of relational database concepts
Basic understanding of text and delimited files
Advanced skills in MS Excel
Basic to intermediate understanding of Excel VBA object-oriented code construction or any object base programming knowledge a plus
Intermediate skills in MS Access
Ability to gather requirements, create and maintain documentation, work close with operational areas to create useful and meaningful reports
Ability to communicate clearly and effectively
Strong attention to detail
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Self-starter, sense of urgency, and works well under pressure
Sense of professionalism and ability to develop relationships
Location: PHL Makati City - Glorietta
Language Requirements:
Time Type: Full time
Please Note: Job cannot be performed in the state of Colorado, USA.
Concentrix

Makati City, Metro Manila
Permanent
Full-time