senior service delivery Consultant | it operation | for poolingEastvantage Business Solutions Inc.

Job Description
About the role:
As a Senior Service Delivery Consultant, you will participate in setting guidelines to achieve a scalable solution that meets our Clients SLA's. Your role will be a mix of setting the future direction for our services as well as being very hands-on in the everyday.
You will be reporting to Senior Manager APAC and be part of a team of highly skilled IT Operations
specialists. People management is not part of the role. We value openness, collaboration and we take the
time to have some fun.
Position requirements:
Duties & Responsibilities
Contribute to knowledge creation and process improvements
Assure robust compliance measures
Monitor and drive efficiency and effectiveness of the ITIL processes
Coordinate client projects and initiatives between Operations team, vendors, and the client
Ensure yearly wheel activities are planned and executed
Communicate status and progress to clients and account counterparts
Manage the work of operational support team together with peers
Be main point of contact for escalations
Perform Vendor Management
Understand and translate client needs into a manageable set of deliverables
Arrange and align changes and service requests between clients and operations team
Manage and maintain deliverables across multiple projects
Your Profile
Minimum 10 years of operational experience with mission-critical software
Strong experience working with ITIL framework and principles
Ability to identify and execute on improvement areas
A relevant higher IT-based education (Bachelor or alike)
Strong personality taking ownership of the areas you are working with
Flexible and experienced working with customers in an international environment
Excellent communications skills and the ability to interact professionally with customers, vendors, and colleagues
A methodical and structured approach
Experience working in a diverse and distributed global organization
Ability to effectively assess an incident or situation and implement any necessary actions
Proactive and positive approach, forward-thinking and understanding of risk management
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