senior resiliency AnalystUnitedHealth Group
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 10/11/2025
Deadline: 04/03/2024
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Globally monitors and analyzes time sensitive information from multiple sources such as internal tools, government, feeds, and traditional/social media channels
Creates daily and weekly reports, providing actionable intelligence to support effective decision making by the EMT Leader and Enterprise Event Management Team
Outreach to local leadership to make them aware of potential risks and determine support needs
Triages incidents to determine the need to escalate to the EMT Leader. Manage incidents through resolution with appropriate stakeholders
Supports EMT Leaders during events, setting up meetings, documenting notes and decisions, gathering data, sending emergency communication, and updating program tools
Responsible for portions of the EMT Program Administration documenting best practices, procedures, and job aides
Develops and provides training to Event Management participants on tools and process changes.
Leads or participates on projects that support improvement of the Event Management Program and Tools.
Provides 7x24 On-call support during and after normal business working hours. This may include gathering time-sensitive information needed to develop situational awareness and support decision making
Demonstrates exceptional organization, attention to detail and communications skills, including the ability to listen effectively, understand varied business concepts, and effectively communicate clearly and concisely verbally and in writing
Utilizes excellent presentation skills to interface with senior leadership
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
3 or more years experience in incident response, crisis management, emergency management, business continuity, intelligence analysis.
Experience working within a command/operations center environment.
Knowledge or experience of Salesforce, Emergency Mass Notification Systems and Geospatial Situational Awareness tools (Everbridge, AlertMedia, OnSolve), MS Office
Amenable to Hybrid work arrangement
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.
UnitedHealth Group
Primary Responsibilities:
Globally monitors and analyzes time sensitive information from multiple sources such as internal tools, government, feeds, and traditional/social media channels
Creates daily and weekly reports, providing actionable intelligence to support effective decision making by the EMT Leader and Enterprise Event Management Team
Outreach to local leadership to make them aware of potential risks and determine support needs
Triages incidents to determine the need to escalate to the EMT Leader. Manage incidents through resolution with appropriate stakeholders
Supports EMT Leaders during events, setting up meetings, documenting notes and decisions, gathering data, sending emergency communication, and updating program tools
Responsible for portions of the EMT Program Administration documenting best practices, procedures, and job aides
Develops and provides training to Event Management participants on tools and process changes.
Leads or participates on projects that support improvement of the Event Management Program and Tools.
Provides 7x24 On-call support during and after normal business working hours. This may include gathering time-sensitive information needed to develop situational awareness and support decision making
Demonstrates exceptional organization, attention to detail and communications skills, including the ability to listen effectively, understand varied business concepts, and effectively communicate clearly and concisely verbally and in writing
Utilizes excellent presentation skills to interface with senior leadership
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
3 or more years experience in incident response, crisis management, emergency management, business continuity, intelligence analysis.
Experience working within a command/operations center environment.
Knowledge or experience of Salesforce, Emergency Mass Notification Systems and Geospatial Situational Awareness tools (Everbridge, AlertMedia, OnSolve), MS Office
Amenable to Hybrid work arrangement
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.
UnitedHealth Group
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Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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