Job Title: Senior Reporting Analyst
We're hiring and are looking to connect with you as we are on the lookout for a Senior Reporting Analyst with TTEC in Mandaluyong, Pioneer.
Accepting digital applications for your protection and the protection of our employees: Apply online today to connect with us. This role would be for "Temporary Work From Home".
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You'll be Doing
Providing value add to the Client Operations teams at TTEC Mandaluyong, Pioneer through generation and analysis of various reports & dashboards providing the accurate picture to the concerned stakeholders.
As a Senior Reporting Analyst, You'll Enjoy:
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes...all the competitive pay and benefits you'd expect
On a typical day, you'll
Deliver timely and accurate agent level performance, efficiency, and reliability reporting in an Enterprise level
Maintain and deliver Daily, Weekly and Monthly Enterprise performance reports / Dashboards
Other Ad-hoc reporting needs ex. Attrition, Absenteeism and other performance and compliance metrics report
Show the thirst of self-development by completing trainings on TTECs proprietary Learning Management system
Maintain database records and performing routine audits of data validating proper site, client, and project relationships
Provide ad-hoc reporting support to stakeholders
Build and develop reports both proactively and in response to business need to improve operational efficiencies
Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
Provide insights and analytics to help operations in improving processes, productivity and efficiency KPIs in an Enterprise level
Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following:
Experience in reporting (operations and financial) is preferred
Experience with Reporting is required
5+ years call center or outsourcing experience
Business Intelligence Platform Administration (Tableau, Bix, Salesforce & etc.) experience is preferred
Ability to deliver high-quality results, on time and on target
Ability to work cooperatively with stakeholders and team member to resolve the issues on hand
Enjoy the excitement of a dynamic environment
Exemplary communication skills to include written, verbal skills and superior listening skills
Bachelor's degree in a business-related field or equivalent preferred
Advanced skill in Excel and other MS Office applications
Must be able to work in a flexible shift
TTEC
We're hiring and are looking to connect with you as we are on the lookout for a Senior Reporting Analyst with TTEC in Mandaluyong, Pioneer.
Accepting digital applications for your protection and the protection of our employees: Apply online today to connect with us. This role would be for "Temporary Work From Home".
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You'll be Doing
Providing value add to the Client Operations teams at TTEC Mandaluyong, Pioneer through generation and analysis of various reports & dashboards providing the accurate picture to the concerned stakeholders.
As a Senior Reporting Analyst, You'll Enjoy:
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes...all the competitive pay and benefits you'd expect
On a typical day, you'll
Deliver timely and accurate agent level performance, efficiency, and reliability reporting in an Enterprise level
Maintain and deliver Daily, Weekly and Monthly Enterprise performance reports / Dashboards
Other Ad-hoc reporting needs ex. Attrition, Absenteeism and other performance and compliance metrics report
Show the thirst of self-development by completing trainings on TTECs proprietary Learning Management system
Maintain database records and performing routine audits of data validating proper site, client, and project relationships
Provide ad-hoc reporting support to stakeholders
Build and develop reports both proactively and in response to business need to improve operational efficiencies
Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
Provide insights and analytics to help operations in improving processes, productivity and efficiency KPIs in an Enterprise level
Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following:
Experience in reporting (operations and financial) is preferred
Experience with Reporting is required
5+ years call center or outsourcing experience
Business Intelligence Platform Administration (Tableau, Bix, Salesforce & etc.) experience is preferred
Ability to deliver high-quality results, on time and on target
Ability to work cooperatively with stakeholders and team member to resolve the issues on hand
Enjoy the excitement of a dynamic environment
Exemplary communication skills to include written, verbal skills and superior listening skills
Bachelor's degree in a business-related field or equivalent preferred
Advanced skill in Excel and other MS Office applications
Must be able to work in a flexible shift
TTEC
Other Info
Mandaluyong City, Metro Manila
Temporary
Full-time
Temporary
Full-time
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