senior Quality Assurance (qa) analystsTeleTech Philippines

TeleTech is on the search for Senior Quality Assurance (QA) Analysts to proactively create meaningful connections with our team in a temporary work from home set up.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
Why You? What you bring:
Connections are everything here at TeleTech. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following:
Relevant Bachelor's Degree or equivalent combination of education
At least 2 years Sales / Digital Marketing experience in a Call Center environment
Strong data analysis and reporting skills
Agile and a self-starter with strong business communication skills
Preferably with experience as a Sales Team Lead with coaching skills for different levels of Service to Sales and/or Sales organization
Technology and work environment requirements for the job:
Have the right connection - a home internet connection that is >15Mbps (you may do a quick check through fast.com)
Computer - we'll supply and deliver at your doorstep
Must be able to hard-wire (via ethernet cord) directly into your home modem
Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.
What your typical day will consist of:
Achieve 100% of quality call monitoring goals per TeleTech's requirements. Run reports for team leads on QA scores and number of monitors completed and assist QA Specialists.
Learn key business objectives, timeframes, and requirements associated with each quality goal and task.
Understand and improve the key success metrics associated with the quality department.
Deliver consistent high-quality customer service - maintaining a positive, respectful and caring attitude.
Escalate and identify department issues as appropriate. Providing the scope of problem and the relative urgency with clear documentation of each issue.
What you'll enjoy:
Competitive pay and performance-based incentives
Real career growth opportunities
Company-sponsored HMO with Health & Wellness programs for you and your family
Educational assistance through tuition reimbursement
An accessible office location at the 2nd Floor Robinsons Place Cainta (Big R, near Junction) Ortigas Ave. Extension, Cainta, Rizal
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TeleTech, search #ExperienceTeleTech throughout social media to engage in the global conversation.
Bossjob

Cainta, Rizal
Temporary
Full-time