senior payroll AssociateNGA Human Resources

Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
Role summary
This role will be part of our client delivery team in Manila Center providing HR administration production support for clients in Indonesia, the Philippines, and Thailand for payroll processing and data reconciliation. The Senior Associate will analyze, research, validate, and correct HR data entry issues for client employees on a daily basis. Responsible for correction and resolution of all HR data entry generated fatal errors that would prevent client's employees from receiving proper payments.
Main responsibilities
• Act as the first point of escalations and processing issues; Senior Payroll Associate will conduct the necessary investigations and perform the required actions.
• Initiates RCAs and provides resolution to be reviewed by the Team Lead and Process Lead.
• Work side by side with the Team Lead in preparing weekly & monthly SLA, including issue and resolution tracking.
• Drive and identify opportunities and potential improvements on the current processes and implement the solution to improve results and increase productivity.
• Attend internal and client-related calls with the Team lead and Process Lead.
• Audit SPOC. Responsible for coordinating with the team any internal and external audit requirements (RFI).
• Responsible for updating Document process changes after audit and updating DWIs as required, to be reviewed by the Team lead and SME lead.
• Responsible for the monthly compliance testing and ensuring that internal cutoffs are followed.
• Train team members for any account/process specific updates/changes
• Performs user acceptance testing (UAT) and implementation of configuration changes in the system.
• Fully aware of the day-to-day operations related to SLA and client requirements/needs.
• Fully accountable for maintaining and updating issue/error log.
• Act as access facilitator for the team and ensure that the access tracker is updated and submitted on time for compliance. Submit all access requests and revocations within the agreed TAT.
Key experience
• Advanced HR expertise - In-depth knowledge of Indonesia, the Philippines, and Thailand payroll processes, policies, and regulations within the area of Payroll, Benefits Administration, and employment law/legislation appropriate to the client's geography
• Good analytical skills - to be able to break down a problem, situation, or process into its parts, to separate the main issues from side-issues, to understand the nature of elements and their relationship to one another
• Gathering information and problem-solving - look at existing issues and interact with others to find adequate solutions
• Knowledge of the Service Centre processes, policies, and procedures (e.g., escalation procedures, service level agreements, client service standards)
• Good communicator and customer-oriented - to be able to identify and understand the customer's needs
Skills
• Must have a good command of written and spoken English
• Computer skills: MS Office, SAP HR, HR IS/IT systems, and SC technology (tools for documentation/tracking, service delivery channels, etc.)
• Results-oriented - to be able to achieve targets aligned with business goals
• Well-organized and planned, schedules time effectively, and uses efficient work methods and tools
• Detail-oriented, thorough, and focused on all aspects of the job to ensure high levels of accuracy
• Teamwork -to work with colleagues to achieve targets and objectives.
• Ability to work under pressure, remains calm, is objective and controlled in responding to urgent or demanding situations. Maintains effective performance against strict deadlines
Qualifications
Bachelor's degree holder
With at least 5 years of experience in end-to-end payroll processing in Indonesia, the Philippines, and Thailand.
Must have background in SAP Payroll and with good communication skills
Practical application in computerized payroll systems, preferably SAP Knowledge and experience
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, statutory retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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