senior Operations ManagerClark Outsourcing

Our benefits include:
Performance evaluation at 6-months
13th month pay
HMO (Maxicare)
5 Service Incentive Leaves upon reaching 1-year of service/employment
Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.
Education Benefit
Retirement Benefit
Shuttle Service
CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)
24-Hour Management & Tech Support
Great hands-on support team and fun working environment
Additional professional training and support
Work with an amazing group of people who care and will promote your career growth
Position Description
Position Title: Senior Operations Manager
Classification: Manager
Salary Grade: 70,000 - 100,000 pesos/ month
Reports To: Vice President
Primary Relationships: Internal Teams and limited to clients
Date(s): April 2021
Background:
This position provides technical and functional support for all functions within Clark Outsourcing operations. Senior Operations Manager is accountable for attendance, schedule adherence, retention, and profitability. You will be accountable for managing broader issues and to respond and manage issues as appropriate. Helps the client staff to set realistic and measurable goals, and develop reward programs in collaboration with People Management Manager.Take responsibility for motivating and retaining an outstanding team. Ensure employee happiness by working with Managers to create strong connections with the whole team and utilize effective communication to help translate the Mission of Clark Outsourcing and our clients into meaningful and clear goals. Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with utmost leadership, direct reports and other business partners.Provide coaching and development opportunities, and address performance issues as appropriate. Monitor progress towards goals and recommended changes.
Responsibilities:
Deliver timely and efficient solutions to all operations-related requests.
Employ effective organizational and time-management skills to deliver solutions to routine and emergency requests and general needs within established timelines.
Attend operations reviews and hold team meetings to review previous performance and future improvement planning to include action plans.
Determine appropriate use of resources to meet goals and schedules.
Manage regular preparation of operations management reports and attend to meetings required
Gather knowledge on the standard operating procedures needed to complete deliverables
Provide Mentorship
Prepare reports on the account status, attendance, and performance
Monitor Progress and KPI Milestones
Evaluate task & project management as it relates to your account
Ability to work independently, with limited required direction and guidance
Regularly attends departmental and/or project meetings as required
Aligns management, supervisory and front-line resources to maximize efficiency
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement
Requirements:
Very good English communication skills, both oral and written
Strong service focus by being responsive to requests maintains a sense of urgency in resolving issues
Ability to lead and partner successfully with teams, management and client
Ability to manage multiple, complex, on-going tasks and projects
High level of integrity, judgment and follow through
Strong coaching, people, and leadership skills
Strong attention to detail,analytical, data analysis
Proficient in Microsoft Office
Technology acumen and reporting
Precise under pressure of time
Outstanding teamwork and interpersonal skills
Outstanding teamwork and interpersonal skills
Flexible in adapting to constantly changing priorities
Proficient in the scheduling tools, Microsoft and Google applications.
Highly motivated individuals with business oriented attitude, not afraid of working in very dynamic environment
Manatal

Central Luzon
Permanent
Full-time