senior Manager, revenue performance (rizal)Bell

At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Senior Manager, Revenue Performance
Are you an experienced leader who can create sales and revenue related programs to increase team's performance?
Are you someone who loves to sell and be part of winning team?
Are you keen to details with sense of urgency to deliver needed requirements?
You will have an opportunity to:
Manage all Bell Change Request related hypes, from alignment, budgeting of funds, procurement, ticket creation and execution
Ensure weekly audit and report of ongoing Bell Hype CRs are communicated to Quantrics Executives (Finance & Ops) and Operations Directors
Conduct Bell Hype Payout validation in coordination with Payroll Department guided by the Hype Payout SOP. File ticket for PayMaya payouts as necessary and publish official communication to Operations Directors and Managers for confirmed hype payout that will be processed
Attend weekly, bi-weekly or monthly meetings with Bell Partners and other Departments involved for CR requirements
Manage all Quantrics-related hypes, from securing approvals, budgeting of funds, procurement, ticket creation and execution
Facilitate and Quantify the ROI of monthly hype and adjust succeeding hypes accordingly. Assist Directors on monthly presentation and provide assessment and recommendations
Conduct monthly ReQognize! nominations review and approval for Operations
Drive sales performance on all revenue generating segments
Work with program owners to set targets, performance/hype plans and objective standards for sales segments
Motivate and engage the sales segments and leaders with monetary and non-monetary motivational tactics such as sales contests, incentive packages, prizes, and public recognition.
Meet with Segment Leaders daily/weekly and monthly to provide performance analysis, review targets, performance, progress and ensure leaders' accountability to performance and actions
Work with recruitment in identifying sales profiles needed for Agent, Coach and Operations Manager Levels
Assist in selection of Coach and Operations Managers
Work with segment leaders and training team to identify require upskill training for agents that will help improve sales performance
Work with Training Team for the execution of Sales Mindset Training for agents and leaders
Provide feedback to program leadership regarding key areas of opportunity for site/program and leader level.
Work with Learning & Development team to create and conduct training/upskill programs to address behavior/skill gaps identified for the leaders
Manage group of PQA Leads & PQAs deployed in all Revenue Generating Segments (BM/BRS/VM S2S, Move Valet, Retention L1, Collections and Virgin Solutions)
Work with segment leaders & Bell Partners to provide business insights from audits and periodically revisit priorities and audit strategies
Provide bi-weekly high-level updates to Executives on PQA items
You will be a great fit on our team if:
Has at least 3 years and up experience as Senior leader focus on Operations, Revenues and Process and Quality Assurance
Has solid sales experience or expertise in a BPO set up will be an advantage
Excellent communication skills, Verbal and Written
Knowledgeable with Microsoft tools: Excel, Power point, Share point, etc.
College or technical school with valid related experience and/or training; or equivalent combination of education and experience
If this role sounds interesting to you, please click apply. We'd love to hear from you!
Additional Information:
Position Type: Call Centre
Job Status: Regular - Full Time
Position Level: Q31
Application Deadline: 06/07/2021
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Jobs2Web

Rizal
Permanent
Full-time