senior IT Project ManagerManulife - Agnes Yung

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description The Pr Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description The Program Manager is responsible for the coordination and success of medium to large scale automation programs. Reporting to the Head of Automation, this position is responsible for the management of initiatives which require multiple project teams to be applied towards a single goal (i.e. implementing desktop automation throughout the global Contact Centers). In this way, this position supports the Implementation Lead who's responsible for each project team within an overall program. This role also assists the Support/Administration and Tech Leads for the onboarding of new technologies related to the successful execution of a program including the creation of a SOW, managing of infrastructure, training, and initial license acquisition. This position is responsible for the tracking of each project team as rolled up into a singular program, communication of achievements to targets and escalation of risk and issues, and the associated reporting of the program to all stakeholders. Ensuring the overall program is ultimately successful through mitigation of change management, scope and cost, the Program Manager will drive immediate awareness and garner support from the Head of Automation as needed. Programs are likely multi-year in nature although not mandatory. As needed, the position is the backup for the Implementation Lead for those project teams situated under the specific program. People Leader Role: No Key Accountabilities: Individual Accountabilities: . Responsible for executing technical and business projects across multiple stakeholders developing analysis to support process and project improvements . Manages and coordinates business and technical projects through all phases of initiation, development and implementation tends to work on waterfall projects . Works with clients to define and manage the scope, strategy, requirements and implementation of projects . Ensures that assigned projects are completed within budgets and schedules while meeting client business objectives . Identifies, analyzes, mitigates, documents, and controls project risks . Provides effective and regular communication within the project team, stakeholders, sponsors and management . Identifies resource needs for the project and establishes roles, expectations, and goals with team members . Defines, documents and completes of moderately complex few critical interdependencies . Assess and manages risks that impede successful project delivery . Manages project resources to budget . Improves existing delivery methods and identifies potential areas for improvement . Communicates clearly to all stakeholders involved . Has positive impact to specific organizational entities & has some understanding of the nature of the impact . Usually a top contributor to team's success . Works with clients to define and manage the scope, strategy, requirements and implementation of projects . Ensures that assigned projects are completed within budgets and schedules while meeting client business objectives . Identifies, analyzes, mitigates, document, and control project risks . Provides effective and regular communication within the project team, stakeholders, sponsors and management . Identifies resource needs for the project and establishes roles, expectations, and goals with team members . Participates in negotiation of contract terms and conditions and insures compliance with contract terms for project consultants and vendors . Manages multiple small and/or medium-d projects ensuring project deliverables are brought in on time, within budget and quality targets . Identifies project issues that impact project delivery and escalate to management . Responsible for assisting in hiring project staff, and developing motivating, coaching, advising and managing the project team . May manage the technical components of the project or act as manager of personnel, including evaluating personnel . Liaises between project team, project sponsor and client group Job Requirements: . Demonstrates understanding of how technology supports Manulife's strategy . Strong detail orientation . Awareness of full-technology stack . Sees actions partly in terms of longer-term goals . Understands the corporate climate & culture . Strong knowledge of the business . Seeks coaching from experts . Attends advanced training sessions and is certified on multiple domains of expertise . Demonstrates all core skills, and good interpersonal skills for the role . Good working and background knowledge of area of practice . Use and combine knowledge of the discipline and the market to formulate the right approach . Fit for purpose, though may lack refinement . Ability to think strategically, assess alternatives for short and long term impacts and act decisively . Knowledge of project planning and tracking tools . Good analytical and problem solving skills . Ability to effectively apply project management methodologies and ensure that the necessary technical skills are included with the project team and utilized appropriately . Some knowledge of technology platforms and environments . Good understanding of business functions and issues . Good understanding of annuity products, administration compliance, operations and systems including business desktop applications (i.e. Lotus Notes, Office), and relevant financial products . Collaborative attitude, willingness to work with team members able to coach, participate in code reviews, share skills and methods . Constantly learns from both success and failure . Good organizational and problem-solving abilities that enable you to manage through creative abrasion . Good verbal and written communication able to effectively articulate technical vision, possibilities, and outcomes . Post-secondary education or high school diploma and equivalent business experience . Some experience using a defined project management and/or SDLC methodology preferred Decision Authorities: . Able to achieve most tasks using own judgement . Can lead smaller groups where required . Good analytical skills, copes with complex situations through deliberate analysis and planning If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time