senior Business Analyst - it pmoTTEC

Enterprise Senior Business Analyst
Work from Home / US Work Shift
Bringing smiles is what we do at TTEC... for you and the customer. As a Senior Business Analyst working remotely, you will be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
TTEC is seeking a Senior Business Analyst to join our Technology Innovation Group - Information Technology Project Management Organization (TIG - ITPMO). We are a global company that has 46,000+ employees strong. We design, build, and operate exceptional customer experiences (CX). In today's fast-paced world, it is not easy to create meaningful connections with your customers, but that is where we come in. We have been delivering incredible customer experiences for 37 years by unifying our core capabilities of technology, services, and strategy.
Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 endpoints across our businesses that empower global and emerging brands to drive top-line revenue, generate efficiency and cost savings, and enable long-term, sustainable growth.
The Enterprise Business Analysis team serves a pivotal role between TeleTech Enterprise Services (which include such organizations as Human Capital, Legal, and Communications) and IT functional domain engineering groups. The Enterprise Senior Business Analyst will work with minimal supervision alongside Enterprise Services stakeholders and IT subject matter experts to capture, validate, and document business and technical requirements and ensure that proper approvals and stakeholder review of all requirement and test documents are conducted before official handoff to the TIG - ITPMO for launch and execution.
What you'll be doing:
The Enterprise Senior Business Analyst will be a liaison between business stakeholders and IT to elicit, analyze, document, communicate, prioritize, and validate requirements and test cases for new Enterprise Services and IT technology implementations. The Analyst will understand business problems and can diagram complex business interactions and processes to use in eliciting technical business requirements. The Senior Business Analyst should have an interest in enterprise network architecture, telecommunications, cloud computing, and overall contact center technology.
You will be responsible for:
Leading calls with multiple business stakeholders to elicit, prioritize, and finalize business requirements.
Working together with technical subject matter experts (SMEs) and solution architects to capture detailed functional requirements for solutions supporting the goals of the business stakeholders.
Clearly describing technical requirements for new technologies
Making sure important project details are not overlooked.
Formulating and defining user stories, use cases, and test cases.
Producing multiple types of visual supporting documentation ranging from cross-functional process flows to Unified Modeling Language (UML) diagrams or others depending on the needs of the project.
Confirming delivered solutions meet the needs of the business and their expected measurements of success.
Identifying problems and opportunities with current and future Enterprise Services software deployments
Desired Skills and Experience:
Proficient in English, required.
3+ years' experience with Information Technology (IT) technical analysis, systems analysis, or business analysis
Proficiency in writing detailed technical requirements in English.
2+ years' experience in eliciting business and technical requirements from stakeholders and subject matter experts
2-5 years of call center experience
Related college degree and/or equivalent work experience
Strong attention to detail and a solid analytic skill base.
Strong knowledge of the following Microsoft Office applications: Word, Visio, and Excel
Strong time management and ability to meet time constraints.
Behavioral Characteristics (Ethics, Integrity)
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged.
A global team of curious lifelong learners guided by our company values.
Ask us about our paid time off (PTO) and wellness and healthcare benefits.
And yes... a great compensation package and performance bonus opportunities, benefits you would expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
TTEC

Metro Manila
Permanent
Full-time