senior Associate specialist, client specialist (cusip - cgs sales)FactSet

FactSet Research Systems Inc. is a $1.6B global provider of integrated financial information, analytical applications and industry-leading services for the investment and corporate communities. Recently added to the S&P 500 index, FactSet delivers superior content, analytics, and flexible technology to help more than 170,000 users see and seize opportunities sooner.
For more than 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients. With offices in more than 20 countries, FactSet gives their clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists.
Through market changes and technological progress, FactSet's focus has always been to provide . From more than , the FactSet team is working together toward the goal of creating value for their clients, and they're proud that 90% of clients who use FactSet continue to use it, year after year.
The CUSIP Client Relations Associate position in Manila will be responsible for supporting the CUSIP European Sales Team of 4 professionals. It is a unique position because the CUSIP sales team are both relationships managers as well as new business sales professionals. You will be assisting with our current customer's needs as well as helping with sales prospecting. Through your support, you will be required to collaborate with various departments within FactSet, which include sales, client services, product management, operations, compliance, technology and legal.
The Impact: Your contribution and dedication to your role is critical, as your efforts will help streamline day-to-day tasks for the team. You will be a partner to the team in the truest sense. They will not be able to progress to their individual sales goals without your valuable support.
The Career Opportunity: As a Client Relations Associate, you will gain exposure to the industry in a remarkably broad manner. There is no industry specialization within CUSIP allowing you to learn about all types of businesses. You will learn the ins-and-outs of the CUSIP sales cycle and have the opportunity to partner with our clients and our various FactSet colleagues. This is a great opportunity for you to grow professionally.
The Team / The Business: The European sales team is composed of long-tenured professionals. They are extremely seasoned; being very familiar with the industry, the product and the customer's businesses. The global team at CUSIP has a casual and friendly atmosphere but hardworking. The team must work efficiently given our leanness.
Responsibilities:
Assisting Sales Representatives and our clients, at various points of the sales cycle, as well as the various degrees of maintaining a client relationship
Working on various ad-hoc requests, such as putting together subscription agreements, submitting legal document requests to our legal department, addressing escalated billing inquiries, etc.
Working on fee-waived deals and potentially assisting the Sales team on finding new leads
What We're Looking For:
A driven individual with a successful background in client / sales support
Qualification:
Bachelor's Degree or equivalent experience, along with 1-3 years of relevant industry experience
Excellent interpersonal, written and oral communication skills
We prefer a candidate who's willing to work during Europe's Business Hours
Proficient in Salesforce. This is very important, considering a large portion of your responsibilities will require you to utilize this platform.
Proficient in Microsoft Outlook, Excel and Word
Effective time and task management skills
Client centric and a team player
FactSet

Manila City, Metro Manila
Permanent
Full-time