senior application EngineerServiceSource Int Singapore Pte Ltd

At ServiceSource, we strive to find and grow exceptional people like you.Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year indust At ServiceSource, we strive to find and grow exceptional people like you. Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.Under the direction of the Leadership and Direct Management, this position will be responsible for the support of ServiceSources Recurring Revenue Management suite of products. This role will assume the responsibility of inbound Incident triage, resolutions, communications, configurations, and additional application activities as deemed necessary to successfully resolve incidents and problems. This role will interact regularly with ServiceSource employees and its customer base. Ensuring timely Incident resolution, superior customer satisfaction, and the ongoing and efficient delivery of support services to ServiceSource employees and customers. Job Purpose Under the direction of the Leadership and Direct Management, this position will be responsible for the support of ServiceSources Recurring Revenue Management suite of products. This role will assume the responsibility of inbound Incident triage, resolutions, communications, configurations, and additional application activities as deemed necessary to successfully resolve incidents and problems. This role will interact regularly with ServiceSource employees and its customer base. Ensuring timely Incident resolution, superior customer satisfaction, and the ongoing and efficient delivery of support services to ServiceSource employees and customers. Essential Functions - Duties and Responsibilities Triage, communication and resolution of Incidents and problems originating from internal employees and external customers. Effective routing and escalation of Incidents and problems in a timely manner while adhering to Service Level Agreements (SLAs) as they apply to Incident triage, management, and resolution. Identify root cause of the problems to recurring Incidents and manage through resolution, escalation to management as required. Assist in planning and development of internal practices, including standards, technical documentation, capacity planning, application monitoring and optimization, change management, compliance, service assurance, and business continuity. Contribute and utilize existing documentation, websites, FAQs and Knowledge bases. Maintain current expertise while acquiring experience with new and emerging systems, keeping abreast of industry trends, developments practices and related technologies. Assist, contribute and provide Subject Matter Expert (SME) support for small to large scale projects across internal teams, departments and external customers. Assist in training new & existing team members, coaching existing team members. Qualifications Required Qualifications Associate degree in Computer Science/Application Development and/or a related discipline, and/or equivalent work experience, and/or demonstrated ability. 6-8 years of related industry experience to reflect skills and talent necessary for this role preferred Proficient mastery of Information Technology experience with understanding of n-tier software architecture and application services concepts. Proficient mastery of experience in configuring, administering, and managing enterprise level applications (including but not limited to restarting servers, services, reviewing event logs, drive spaces, system resources). Proficient mastery of configuration and administering Salesforce.com CRM. Proficient mastery of database systems, knowledge of database structures, concepts, architecture including queries (SQL) and reports, ETLs, Indexes, Stored Procedures and jobs. Proficient mastery supporting production SAAS (Office365, Tableau Administration) and On-Premise applications (PowerShell, Scheduled Tasks, Database Jobs). Proven Success in Customer Support that includes regular interactions with users and meeting stated Service Level Agreements. Ability to analyze, identify and resolve basic application problems, as well as the judgment to determine when to escalate for additional support to ensure client requirements and objectives are met. Able to manage multiple projects simultaneously and deal with conflicting priorities. Proficient mastery of experience using the Microsoft Office suite of applications, including MS Outlook, MS Word and MS Excel. Preferred Qualifications 7-8 years industry experience. Microsoft Certified Professional Developer (MCPD). Salesforce Certified Administrator (201). Salesforce Certified Platform Developer I (PDI). Contributed to the success of at least one project to success. Knowledge of analytical visualization tools (Excel, PowerBI, Tableau, Business Objects, etc.). Proficient mastery of Application development experience (IDE, .NET, TSQL, JavaScript, SharePoint, Python). Proficient mastery of Salesforce.com development experience, apex triggers, objects and fields. Proficient understanding of dimensional models, drill paths, slowly changing dimensions and other data warehousing concepts. Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.
Monster

Philippines
Permanent
Full-time