senior analyst, service ManagementTTEC

TTEC is seeking a seasoned Service Management Senior Analyst to join our Global team.
What you'll be doing:
You'll provide incident management and problem management solutions and help drive change to the existing incident management process. Using a consistent and pragmatic approach you will be responsible for ensuring resources are following our standard operating procedures and process flows, create efficiencies, while managing tactical and technical resources.
Experience running a team of Service Analysts
Very knowledgeable in ITIL practices
Hold Team accountable to Outage Metrics
Strong Communicator with experience running Service Outages, P1 Bridges, and weekly CAB Calls
History of creating a Change Management Process
History of setting up an RCA Process
Kronos or Time Management Skills
Who We Are:
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
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TTEC

Quezon City, Metro Manila
Permanent
Full-time