senior Analyst, life eventsSunpower | Maxeon

With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world. You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.
Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value. We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.
Widely recognized as the world's standard for solar, SunPower produces the world's highest efficiency solar products. Our quality and reliability standards far exceed those of any other company in the industry.
In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings. Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades' long legacy in setting quality and performance standards.
As we look to the future, we are seeking a world-class Senior Analyst, Life Events based in ROHQ, Binan, Philippines. In an industry that is reshaping the world's energy future, there's no better place to be than SunPower. Are you ready to change the way our world is powered?
SUMMARY OF ROLE
SunPower is seeking to hire a Senior Analyst for Life Events. This position will be responsible for management of Life Events end-to-end process for SunPower Capital. The position will work closely with key internal Stakeholders and teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
-Take inbound calls and make outbound calls as scheduled or necessary to SunPower customers - Homeowners, Sellers, and / or Buyers, Escrow Officers, Title Representatives, Realtors, Dealers and other Third-party Customers related to Life Events
-Utilize email communication as necessary in addressing life events related inquiries and cases
-Set customer's expectations around life event's options for Homesale, refinance or post PIS amendments and any other related Life events processes
-Take Life events' escalated calls from Life Events' Team and handle customer issues / complaints and own them until resolution is confirmed and delivered
-Manage team's mailbox, review and assign cases as appropriate
-Accountable to complete end to end process for every assigned transaction through case management
-Process termination of fixture filings, creation of escrow package, send document for notarization, amend contracts for Life Events and update cases within SLA
-Assist the Supervisor in facilitating trainings for new hires and process improvements and audits for calls and case management
-Review and amend processes for innovation and enhancement
-Facilitate team's performance discussions with the team and / or stakeholders
-Perform other responsibilities as assigned by Supervisor
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Minimum requirements
-Graduate of any 4-year course
-With at least 2 to 3 years' experience in Customer inter-facing environment (e.g. BPO, main stream call center)
-Ability to manage complex transaction processing function
-Experience in managing client-facing team in a Customer Service environment
-Computer literate: MS Office (e.g. MS Word, Excel, Power point, and other relevant application)
-Experience in using CRM systems and software
-Highly analytical and patient
-Excellent in written and oral communication
-Ability to grasp and emulate technical terminologies, procedures and processes
-Highly effective in writing email correspondence.
-Must be flexible and can adapt to a fast-paced working environment
-Attention to detail and the ability to work under pressure are key
-Customer satisfaction focus, must have the passion, commitment and drive to provide customer satisfaction
-Night shift adaptability and flexibility to support North America customers
Tiptopjob

Europe Philippines
Permanent
Full-time