senior Account Manager - phXendit

The Role
The Account Management team is a highly consultative group that owns the relationships with Xendit's largest and fastest growing merchants. As an Account Manager, you are the main point of contact for senior executives at both growing startups and established enterprises. You are the customer's internal advocate and it is your responsibility to understand their unique needs, drive adoption of Xendit offerings, and work across internal product teams to inform the next generation of user-focused payment tools.
We're looking for a natural relationship builder who can manage both day-to-day conversations as well as high-level strategic discussions focused around driving revenue for both our users and Xendit.
Outcomes
Act as the primary point of contact of the merchants
Build strong customer relationships to achieve long term success
Determine customer's needs and goals and collaborate with them to implement solutions
Monitor and manage customer's health
Perform regular business reviews with customers with primary goals of providing performance updates, determining short/medium/long term plans, and gather feedbacks and suggestions
Work as part of the team to develop strategies for scale and growth
Do whatever it takes to make Xendit succeed
Behaviors
You are willing and able to...
Confidently and effectively speak to C-level executives
Think and explore ways to improve Xendit's business relationship with its customers
Have a knack for working well with a wide range of people, both internally and externally
Have a natural curiosity as to how businesses work, and will be an advocate for our top customers
Can operate in a highly ambiguous and fast-paced environment - you're willing to try something new, and fail fast
Are weirdly passionate about Payments, Finance, Software and Startups
Experience
Have experience in client-facing roles within a rapidly growing organization
Have experience in pitching payment solutions to clients
Are great at technical troubleshooting and are comfortable with technical terms
Can understand APIs and able to explain clearly to technical customers
Can understand complex enterprise requirement, craft custom solutions and lead integration conversations in a consultative manner
Plus points if you have experience in handling a team
Relevant Skills
Have an excellent presentation skill
Possess superior verbal and written communication skills in both Filipino and English
Xendit

Manila City, Metro Manila
Permanent
Full-time