seller support Team LeaderZALORA SEA

We are looking for a Seller Support Team Leader who will join our Marketplace Operations. He/She will take full ownership on supervising, managing, and motivating seller support team members and should be able to act proactively to ensure effective collaboration and to achieve daily goals. The identified candidate will report in MCX E-Commerce Center, Muntinlupa.
Responsibilities:
Assist high level customer/seller escalations through internal communication platform
Manage and drive performance from the team in meeting SLAs and KPIs
Analyze performance trends and provide process improvements and resolution
Provide excellent customer service and determine the needs of the client
Participate in the development and presentation of proposals for business development
Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
Establish operations objectives and work plans, delegate assignments to subordinate when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction
Requirements:
Candidate must possess at least Bachelor's/College Degree
Must have good analytical, communication and negotiation skills
Competent in MS Office applications
Must have strong personality to handle complicated situations
Willing to work on a flexible shift schedule during PEAK season
Amenbale to work in MCX E-Commerce Center, Muntinlupa City
The ZALORA Story
ZALORA is Asia's leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region's pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
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Jazz

Muntinlupa City, Metro Manila
Permanent
Full-time