seller contacts Training and quality analysis leadShopee

Job Description: * Design, plan and implement training programs * Identify & monitor training needs and gaps within Customer Service Operations functions * Assess the skills and competencies of Customer Service Operations Agents and provide Job Description: Design, plan and implement training programs Identify & monitor training needs and gaps within Customer Service Operations functions Assess the skills and competencies of Customer Service Operations Agents and provide strategies and recommendations to address the gaps. Guide and equip the newly onboarded agents with soft and technical skills upon onboarding, nesting and before the deployment to production. Design, plan and conduct engagement activities within Customer Service Operations. Requirements: Possesses Bachelor's degree with good academic record Minimum 5 years of working experience in training & development in a Customer Service setting Has experience in training gap analysis and project management Must have experience in handling newly on boarded employees and knowledgeable in conducting classroom or face-to-face training. Must have experience in leading engagement projects
Monster

Manila City, Metro Manila
Permanent
Full-time