Security analyst - socTrustwave
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 21/09/2025
Deadline: 23/07/2022
As a recognized global cyber defender that stops cyber threats all day, every day - we enable our clients to conduct their business, securely.
Trustwave detects threats that others can't see, enabling us to respond quickly and protect our clients from the devastating impact of cyberattacks. We leverage our world-class team of security consultants, threat hunters and researchers, and our market-leading security operations platform, to relentlessly identify and isolate threats with the right telemetry at the right time for the right response.
Trustwave is a leader in managed detection and response (MDR), managed security services (MSS), consulting and professional services, database security, and email security. Our elite Trustwave SpiderLabs team provides award-winning threat research and intelligence, which is infused into Trustwave services and products to fortify cyber resilience in the age of advanced threats.
A Security Analyst is a member of Security Operations Center (SOC) platform support team for Enterprise Customer Care, our managed security services practice. In addition to possessing deep technical knowledge, a Security Analyst interacts extensively with customers and partners using polite professional etiquette.
SOC Security Analysts performing the following duties:
Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
Configure, manage, and upgrade Firewall (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), and Intrusion Protection Systems (IPS) platforms.
Analyze and respond to security events from FWs, IDS, IPS, AV and other security data sources.
Interface with a variety of customers in a polite, positive, and professional manner.
Take responsibility for customer satisfaction and overall success of managed services.
Respond in a timely manner (within documented SLA) to support tickets.
Be available, ready, and able to promptly handle incoming support calls in support of our contractual customer SLA's
Document actions in tickets to effectively communicate information internally and to customers.
Respond to needs and questions of customers concerning their access to network resources through their managed device.
Adhere to policies, procedures, and security practices.
Resolve problems independently and follow documented escalation procedures.
Skills & Knowledge Requirements:
Must have intermediate skills/knowledge in some of the following:
Network security concepts & Information security best practices
Unix / Linux operating systems
TCP/IP networking
IP Tables/Packet filter firewalls
Cisco network security products
Fortinet security products
Palo Alto security products
Juniper / NetScreen security products
Additional Desired Experience:
Excellent customer service skills
1 or more years of information security or networking experience
Excellent analytical thinking and problem solving skills
Strong English communication skills (oral and written)
Self managed and team oriented
Deadline and detail oriented
Highly motivated
Other major vendor network security products
Preferred:
At least 2 year experience in Information Security or Networking
Preferred candidates will have one or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP or other security specific vendor/product certifications
Education:
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Trustwave
Trustwave detects threats that others can't see, enabling us to respond quickly and protect our clients from the devastating impact of cyberattacks. We leverage our world-class team of security consultants, threat hunters and researchers, and our market-leading security operations platform, to relentlessly identify and isolate threats with the right telemetry at the right time for the right response.
Trustwave is a leader in managed detection and response (MDR), managed security services (MSS), consulting and professional services, database security, and email security. Our elite Trustwave SpiderLabs team provides award-winning threat research and intelligence, which is infused into Trustwave services and products to fortify cyber resilience in the age of advanced threats.
A Security Analyst is a member of Security Operations Center (SOC) platform support team for Enterprise Customer Care, our managed security services practice. In addition to possessing deep technical knowledge, a Security Analyst interacts extensively with customers and partners using polite professional etiquette.
SOC Security Analysts performing the following duties:
Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
Configure, manage, and upgrade Firewall (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), and Intrusion Protection Systems (IPS) platforms.
Analyze and respond to security events from FWs, IDS, IPS, AV and other security data sources.
Interface with a variety of customers in a polite, positive, and professional manner.
Take responsibility for customer satisfaction and overall success of managed services.
Respond in a timely manner (within documented SLA) to support tickets.
Be available, ready, and able to promptly handle incoming support calls in support of our contractual customer SLA's
Document actions in tickets to effectively communicate information internally and to customers.
Respond to needs and questions of customers concerning their access to network resources through their managed device.
Adhere to policies, procedures, and security practices.
Resolve problems independently and follow documented escalation procedures.
Skills & Knowledge Requirements:
Must have intermediate skills/knowledge in some of the following:
Network security concepts & Information security best practices
Unix / Linux operating systems
TCP/IP networking
IP Tables/Packet filter firewalls
Cisco network security products
Fortinet security products
Palo Alto security products
Juniper / NetScreen security products
Additional Desired Experience:
Excellent customer service skills
1 or more years of information security or networking experience
Excellent analytical thinking and problem solving skills
Strong English communication skills (oral and written)
Self managed and team oriented
Deadline and detail oriented
Highly motivated
Other major vendor network security products
Preferred:
At least 2 year experience in Information Security or Networking
Preferred candidates will have one or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP or other security specific vendor/product certifications
Education:
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Trustwave
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Trustwave
About the company
Trustwave jobs
Makati City, Metro Manila
Position Security analyst - soc recruited by the company Trustwave at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on Security Analyst - SOC or Trustwave company in the links above