seasonal Customer Service agent for a flower delivery serviceLTVplus

Seasonal Customer Service Agent for a Flower Delivery Service RequirementsAt least 2 Years of Experience.
Software/platforms required: Authorize.net, AirCall, Slack, WhatsApp, ZenDesk, Tableau,Excellent verbal and written communication skills.
Strong active listening and problem-solving abilities.
Patience, empathy, and a customer-first attitude.
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent.
Proficiency with computers and ability to learn new software.ResponsibilitiesJob Title: Customer Service Representative (CSA)Reports to: Team Leader / Customer Service ManagerJob Summary:
We are seeking an experienced Customer Service Representative (CSA) to join our team. The primary role is to act as the main point of contact for customers, effectively addressing their needs, resolving issues, and answering inquiries through various designated communication channels (e.g., phone, email, chat, social media).Key Responsibilities:
Respond to customer inquiries and requests in a timely, professional, and courteous manner.
Identify and assess customer needs to achieve satisfaction and provide solutions.
Provide accurate information regarding products, services, and company policies.
Troubleshoot and resolve customer complaints or problems, escalating complex issues when necessary.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Follow communication procedures, guidelines, and policies set by the campaign.If this sounds like you, then you're just who we're looking for to join our remote LTVplus squad!🌟 Who We Are: LTVplus - Your Global Remote Team
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.📋 When you join LTVplus Your Mission will be to:
Handle customer inquiries across email, chat, and social media like a pro.
Be the voice of the brand, providing personalized and top-notch support.
Collaborate with our awesome team to boost customer satisfaction and share insights.
Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
Adapt to different client needs - because every day is a new adventure!
🖥️ Tech Checklist - Gotta Have It!
A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
A quiet, cozy workspace to handle calls and chats like a pro.
LTVplus

Makati City, Metro Manila
Temporary
Full-time